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About me

I am currently also engaging with clients via Online & Telephone during this period of  COVID-19 lockdown.  Reduced fees offered.

Understandably, this is an anxious time for us all with uncertainty and the unknown.  It is difficult not to watch the media which can be very upsetting and every time we engage we are perpetuating our anxiety.  You need to start focusing on yourself and think 'What now' instead of 'What if'  We need to take back the control by maintaining a healthy boundary to how much news we watch.

If you are unable to engage in person, online or telephone counselling is an excellent alternative, so please do not hesitate to contact me if you would like to share how you are feeling and look at positive coping strategies to try and maintain a healthy mental wellbeing.

I work in St. Andrew Street in Hertford Town and in the beautiful village of Gaston Green, Little Hallingbury near Sawbridgeworth and Bishops Stortford which is a quiet and semi-rural setting.

Thank you for taking the time to look at my profile.  I think the best way to get an honest and insightful picture of me is to look from others perceptions, after all looking from others perceptions is what Person Centred counselling is all about.  Below is a few testimonials from clients I have counselled that have taken the brave step to seek counselling and have therefore gained a better understanding of how to change, grow and lead a more fulfilling life.

"Elaine possesses a unique calmness and professionalism that always made me feel safe and relaxed. Within each session I sensed trust, empathy and cohesion.  I never felt judged, I felt valued.   I highly recommend Elaine as a dynamic Person Centred Counsellor who supported me in changing my life’s perspective.” 'K. Hipgrave, Counsellor in Private Practice’

"I have found counselling with Elaine really helpful and much easier than I had expected. Elaine made me feel completely comfortable and I felt able to trust her. She was non-judgmental, calm and helped me to develop more positive and realistic ways of thinking. Elaine has helped me to have more balance in my life, helped me learn to love myself more and to develop coping strategies in times of stress and anxiety. Elaine’s approach worked well for me as she offered guidance and thoughts during the sessions". 'RT, Anonymous Counselling Client, St. Albans'

"Elaine is very professional and at the same time a lovely person who is easy to establish a trusting relationship with.  I found she listened and understood, guided you to think through things yourself and come up with your own solutions.  Not pushy or judgemental, just offering direction which makes you feel things are manageable.  Elaine is very knowledgeable about many topics and seemed to understand issues very quickly.  She also had a good sense of humour when needed!".  'JH, Anonymous Counselling Client, St. Albans'

"Counselling is a really good way to let out my feelings, which I couldn't tell anyone else.  It has made me a lot more confident and is a time when I know I can destress and relax.  I feel it has made me look at life from a whole different perspective and realise that there is more to life, to look at things from a positive point of view instead of everything being negative". 'AT, Anonymous Counselling Client, St. Albans'

"I was seeking help,someone who could guide me on my personal problems. I was very sad and unable to make the right decisions, very confused and lonely. My first impression of Elaine was peace, tranquility and a good vibe. Talking about my painful feelings wasn't easy but Elaine made it easier. I thought I will get advice from her, but instead she guided me and gave me the tools to find my way to find solutions to my problems. She was very patient and listened with empathy. Counselling helped me feel more confident and get my identity back. I know life is not easy but I'm learning to love myself everyday. Thank you Elaine for your support". 'DY, Anonymous Counselling Client, St. Albans'

"My name is J***** and I am an Alcoholic.  Elaine helped me change my thoughts to positive by changing the way I think.  Counselling helped me offload all my fears and feelings and supported me through a difficult time in my life, particularly in early recovery.  She helped me through anxiety and panic attacks before it reached its peak by using techniques such as meditation and breathing exercises.  We explored the benefits of keeping sober and dealing with difficult situations such as my families insecurities and trusting me again.  Accepting the things I cannot change and a realisation that recovery takes time.  Overall I have benefited so much and engaging in counselling has helped me in my road to recovery".  'JB, Anonymous Counselling Client, Waltham Cross

At times we can all experience life as challenging and we often rely on help from family and friends but there may also be issues that are complex or sensitive which we don't feel comfortable in sharing with those close to us. It is at this point we need a safe, confidential space where we can explore our emotions and express ourselves openly without fear of being judged.

Seeking help can be difficult because it can be hard to imagine that an outsider can really understand what you are going through. This is where counselling can help by offering an empathic, warm and non-judgemental space for you to reflect and re-direct yourself. Together we can explore habits and patterns that have hindered and kept you stuck where you may feel you are existing rather than living.

I am a qualified and experienced Person-Centred (Humanistic) Counsellor/Psychotherapist. We will work together looking at the origination of your patterns of behaviour, their contribution to the immediate issues and how they may or may not be useful in moving forward. This will be a unique journey which we will travel together, whilst remembering that you are the expert on you. I will be there to support and guide you where we can experiment in finding new ways of facing and overcoming difficulties.

As a registered member of the British Association of Counselling and Psychotherapy, I am bound by their Code of Ethics and aspire to the highest standard of practice.

Training, qualifications & experience

I hold a BTEC Level 5 Diploma In Therapeutic Counselling and am a fully qualified, experienced Person-Centred Counsellor/Therapist. However, I incorporate other methodologies such as:

Cognitive Behavioural Therapy (CBT)
I am therefore able to offer an adaptable approach that best suits you.

I have gained much experience by working as a counsellor in an adult drug abuse and alcohol initiative centre where I encountered many different problems behind the addictions, such as:


relationship issues

low self-esteem
low self-confidence
family issues
separation & divorce
loss and bereavement
panic disorders
generalised anxiety disorder

I also have experience in working in a primary school counselling children through art and play.  This helped them to tell their story seen from their world at their own pace. Their difficulties included low self-esteem and self-worth, bullying, abuse, physical disabilities.

I am committed to continuously work on my personal development by attending relevant training courses, workshops and regular clinical supervision.  As a registered member of the BACP you will find me listed on their directory

Member organisations


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Therapies offered

  • Cognitive and behavioural therapies
  • Cognitive behavioural therapy (CBT)
  • Humanistic therapies
  • Integrative
  • Mindfulness
  • Person-centred therapy
  • Psychodynamic therapy


Concessions offered for

  • Low income
  • Students
  • Trainee counsellors
  • Unemployed

Additional information

£50 per 50 minute face to face session.  £40 per 50 minute for Online & Telephone sessions.  I offer concessional rates for students and people on low incomes.

Please see my website for full details of sessions and fees: www.counsellinghertsservices.co.uk


Weekdays and evenings Face to Face and online.

Further information

I hold Professional Indemnity Insurance.

Privacy Statement: In accordance with the General Data Protection Regulation (GDPR), any personal information sent via this website will only be used to contact you with details of services you have requested. Your personal details will not be retained for any other purpose, nor will they be shared with any other organization.

I provide a full privacy policy when you contact me which you can also view and download from my website: www.counsellinghertsservices.co.uk


Little Hallingbury
Bishops Stortford

Type of session

In person

Types of client

Older adults
Employee Assistance Programme

Key details

Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Elaine Fernandez MBACP Registered

Elaine Fernandez MBACP Registered