Elaine Fernandez

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MBACP Registered
Available for new clients
Available for new clients

This professional is available for new clients.

Hertford SG14 & Bishops Stortford CM22
Available for new clients
Available for new clients

This professional is available for new clients.

About me

I also offer Online & Telephone sessions as well as Face to Face.

If you are unable to engage in person, online or telephone counselling is an excellent alternative, so please do not hesitate to contact me if you would like to share how you are feeling and look at positive coping strategies to try and maintain a healthy mental wellbeing.

I work in St. Andrew Street in Hertford Town and in the beautiful village of Gaston Green, Little Hallingbury near Sawbridgeworth and Bishops Stortford which is a quiet and semi-rural setting.

Thank you for taking the time to look at my profile.  I think the best way to get an honest and insightful picture of me is to look from others perceptions, after all looking from others perceptions is what Person Centred counselling is all about.  Below is a few testimonials from clients I have counselled that have taken the brave step to seek counselling and have therefore gained a better understanding of how to change, grow and lead a more fulfilling life.

"Elaine possesses a unique calmness and professionalism that always made me feel safe and relaxed. Within each session I sensed trust, empathy and cohesion.  I never felt judged, I felt valued.   I highly recommend Elaine as a dynamic Person Centred Counsellor who supported me in changing my life’s perspective.” 'K. Hipgrave, Counsellor in Private Practice’

"I have found counselling with Elaine really helpful and much easier than I had expected. Elaine made me feel completely comfortable and I felt able to trust her. She was non-judgmental, calm and helped me to develop more positive and realistic ways of thinking. Elaine has helped me to have more balance in my life, helped me learn to love myself more and to develop coping strategies in times of stress and anxiety. Elaine’s approach worked well for me as she offered guidance and thoughts during the sessions". 'RT, Anonymous Counselling Client, St. Albans'

"Elaine is very professional and at the same time a lovely person who is easy to establish a trusting relationship with.  I found she listened and understood, guided you to think through things yourself and come up with your own solutions.  Not pushy or judgemental, just offering direction which makes you feel things are manageable.  Elaine is very knowledgeable about many topics and seemed to understand issues very quickly.  She also had a good sense of humour 

"My name is J***** and I am an Alcoholic.  Elaine helped me change my thoughts to positive by changing the way I think.  Counselling helped me offload all my fears and feelings and supported me through a difficult time in my life, particularly in early recovery.  She helped me through anxiety and panic attacks before it reached its peak by using techniques such as meditation and breathing exercises.  We explored the benefits of keeping sober and dealing with difficult situations such as my families insecurities and trusting me again.  Accepting the things I cannot change and a realisation that recovery takes time.  Overall I have benefited so much and engaging in counselling has helped me in my road to recovery".  'JB, Anonymous Counselling Client, Waltham Cross

Sometimes, we get stuck, repeat negative behavioural patterns or feel anxious, depressed or just sad.  At times we can all experience life as challenging and we often rely on help from family and friends but there may also be issues that are complex or sensitive which we don't feel comfortable in sharing with those close to us.

It is at this point we need a safe, confidential space where we can explore our emotions and express ourselves openly without fear of being judged or criticised.  Maybe we feel confused, conflicted, guilty and this is where counselling can help by offering an empathic, warm and non-judgemental space for you to reflect and re-direct yourself. Together we can explore habits and patterns that have hindered and kept you stuck where you may feel you are existing rather than living.  We all have the desire to grow and reach our full potential, but sometimes we need guidance, acceptance, trust and encouragement to be able to accomplish this.

I am a qualified and experienced Person-Centred (Humanistic) Counsellor, one of the Founders of the Humanistic Approach was Carl Rogers who said "Growth occurs when individuals confront problems, struggle to master them and through that struggle develop new aspects of their skills, capacities, views about life"  i.e. to fulfill one's potential and achieve the highest level of 'human-beingness' we can.  By openly sharing, reflecting and exploring our experiences and feelings, we can work together so you can become your true and authentic self. I will be there to support and guide you where we can experiment in finding new ways of facing and overcoming difficulties.

As a registered member of the British Association of Counselling and Psychotherapy, I am bound by their Code of Ethics and aspire to the highest standard of practice.

Training, qualifications & experience

I hold a BTEC Level 5 Diploma In Therapeutic Counselling and am a fully qualified, experienced Person-Centred Counsellor/Therapist. However, I incorporate other methodologies such as:

Cognitive Behavioural Therapy (CBT)
I am therefore able to offer an adaptable approach that best suits you.

I am experienced in working with clients who are struggling with anxiety, such as Generalised Anxiety Disorder (GAD), Panic Attacks, Obsessive Compulsive Disorder (OCD), Social Anxiety Disorder, Body Dysmorphic Disorder (BDD), and have undertaken training with Anxiety UK.  Anxiety can interfere with our daily life where you may feel distressed and unable to function normally which affects our Mental as well as our Physical wellbeing.

I have gained much experience by working as a counsellor in an adult drug abuse and alcohol initiative centre where I encountered many different problems behind the addictions, such as:


relationship issues

low self-esteem
low self-confidence
family issues
separation & divorce
loss and bereavement
panic disorders
generalised anxiety disorder

I also have experience in working in a primary school counselling children through art and play.  This helped them to tell their story seen from their world at their own pace. Their difficulties included low self-esteem and self-worth, bullying, abuse, physical disabilities.

I am committed to continuously work on my personal development by attending relevant training courses, workshops and regular clinical supervision.  As a registered member of the BACP you will find me listed on their directory

Member organisations

British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy
Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy


£40.00 - £50.00

Concessions offered for

  • Low income
  • OAPs
  • Students
  • Trainee counsellors
  • Unemployed

Additional information

£50 per 50 minute face to face session.  £45 per 50 minute for Online & Telephone sessions.  I offer concessional rates for students and people on low incomes.

Please see my website for full details of sessions and fees: www.counsellinghertsservices.co.uk

When I work

Mon Tue Wed Thu Fri Sat Sun

Weekdays and evenings Face to Face and online.

Further information

I hold Professional Indemnity Insurance.

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I provide a full privacy policy when you contact me which you can also view and download from my website: www.counsellinghertsservices.co.uk

Hertford, Hertfordshire, SG14

Little Hallingbury, Bishops Stortford, Hertfordshire, CM22

Type of session

In person

Types of client

Young adults (18-24)
Adults (25-64)
Older Adults (65+)
Employee Assistance Programme

Key details

Wheelchair user access
Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Elaine Fernandez
Elaine Fernandez