Lisa Cross Verified Professional Verified Professional
Verified Professional

Every professional displayed on Counselling Directory has been independently verified by our team to ensure they have suitable credentials to practise.

BA (Hons), MBACP Accredited - Individual & Couple counsellor

About me

I believe one of the key values of counselling lies in giving time to those aspects of our lives which are causing us distress and can prevent growth. Whether we are experiencing problems ourselves or within relationships, the success of our journey depends on our development and for us all there are likely to be difficulties along the way.

Deep-rooted issues impact on how we might react to situations and counselling helps to increase our understanding of how patterns of behaviour have developed and, as a result, can make it easier to make new choices.

My aim as a counsellor is to form a relationship with my clients that reflects the individual nature of their personality and allows them to work at their own pace. Having a regular time and space within which difficulties can be safely and openly explored without fear of judgement, criticism or embarrassment can be the key to enabling change and development.

Counselling is appropriate for anyone who wants to explore their inner thoughts and emotions and better understand the resulting behaviours. Whilst the work can be challenging, for most people counselling is a positive experience which enables them to gain greater self-awareness and encourages them to live a life that is more satisfying.

I have over 10 years' experience in providing counselling services and I cover a range of presenting issues, including depression, anxiety, stress, anger management and relationship issues. I also specialise in treating trauma and phobias using a range of techniques (including EMDR) that can be successful after just one or two sessions. I work on both a short term and long term basis depending on individual needs.

I work for The City of London Police alongside their Occupational Health team and I work with officers and staff both as a counsellor and a trainer in mental health related areas. In particular this role involves a focus on treating trauma and I often use EMDR as one of the techniques to help clients move forward. I am also registered with a number of health insurance companies including Aviva, Nuffield Health, Cigna and Vitality.

In this current climate I am offering sessions via Skype or telephone as well as on a face-to-face basis depending on the most up-to-date guidance.

Training, qualifications & experience

I am a qualified and accredited integrative counsellor and have a First Class BA Hons Degree in Integrative Counselling. I have been practising for more the 10 years and have a wealth of experience dealing with a range of client issues.

My integrative training means I have the ability to draw upon the different theories of counselling and psychotherapeutic practice including the use of CBT techniques. I am also trained in EMDR and The Rewind Technique, used for treating Post Traumatic Stress Disorder (PTSD), other trauma based issues and phobias.

My focus is always on developing a therapeutic relationship that reflects the individual nature of each and every client; I believe it is this that is the key to the 'success' of the counselling work.

My counselling experience includes working across a number of GP surgeries and higher education facilities. I have worked for The City of London Police for more than 3 years and offer CBT therapy and trauma focused to their officers and staff. I also provide training around stress, resilience and other mental health initiatives.

I receive ongoing, regular supervision and am committed to my own professional development; attending courses, reading relevant literature and articles and attending other training forums.

I am a registered and accredited member of the BACP (British Association for Counselling and Psychotherapy); their website can provide some useful reading ( I also hold full insurance.

I have a business research background so have spent much of my life looking at human behaviour and attitudes and how this impacts on the decisions making process.

Member organisations


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy


£70.00 per session

Health Insurance/EAP

  • BUPA
  • Axa Health
  • Aviva
  • Vitality

Additional information

Sessions are charged at:

  • £70 per session for individual counselling

Each session lasts around 50 minutes.

When I work

Mon Tue Wed Thu Fri Sat Sun

Further information

My Teddington clinic is easily accessible from Teddington mainline station and is on numerous bus routes.  Parking is available in the Tesco car park opposite ( a small charge).

Orange Tree Clinic, Broad Street, Teddington, Middlesex, TW11 8QZ

Type of session

In person

Types of client

Older adults
Employee Assistance Programme

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit , or contact this professional directly

Online platforms