About us

Tilehouse Counselling is a charity that provides professional counselling in Hitchin and North Herts, working strictly within The British Association of Counselling and Psychotherapy (BACP) ethical framework. We offer a confidential service for young people aged 13 to 18 and affordable counselling for adults with income under £40,000.

Our service offers face-to-face and telephone and video counselling.

Our counselling centre is based in central Hitchin and has six comfortable, private counselling rooms. We have rooms that are wheelchair accessible.

Counselling can be short term or ongoing for up to a year. The counselling we provide is integrative, drawing on skills from psychodynamic, person-centred and cognitive behavioural methodologies. We are able to incorporate creative play techniques with our younger clients. Our counsellors are skilled at using psychodynamic principles such as facilitating self-exploration, examining emotional blind spots, identifying negative behaviour patterns and understanding complex relationships.

Training, qualifications & experience

We are a BACP accredited service. Ref 103256

Member organisations *

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

We have verified that at least one professional at this organisation is registered with the relevant professional body.


Additional information

Adults from £20

Young people (aged 13-18) there is no charge. Donations from parents are welcome.

Further information

People come to counselling for all kinds of reasons. The kinds of things you might want to address might include:

  • Anxiety and depression
  • Self-esteem and confidence
  • Relationships
  • Drug, alcohol and food-related issues
  • Abuse and neglect
  • Self-harming and suicidal thoughts
  • A traumatic experience like abuse, violence, or a significant change or loss
  • Health including sexual health
  • Bereavement and loss
  • Sexuality and gender identity
  • Bullying, racism and sexism
  • Work stress

What you tell your counsellor is confidential, and you can expect what you say to be treated with sensitivity, respect and discretion. However, in order to ensure the quality of counselling, all counsellors have regular consultative support in supervision. Identifying details of individual clients are witheld.

The only circumstances in which confidentiality would be broken is when a counsellor considers someone to be at risk of serious harm. Ideally, and in the majority of cases this is done with a client's full knowledge.

Tilehouse Counselling
Coach House
Rear Of 84, Tilehouse Street

Type of session

In person
Tilehouse Counselling

Tilehouse Counselling