Wheelchair-accessible premises should have step-free access for wheelchair users and
individuals who are unable to climb stairs. If a counsellor's
premises aren't step-free, they may offer alternative services such as telephone/web-based
appointments, home visits, or meeting clients in different location, so you can choose the option
that suits you best.
You can contact the counsellor to
discuss the options available.
Under the Equality Act 2010 service providers have a duty to make
reasonable adjustments to ensure that individuals with disabilities can access their service. You can read
more about reasonable adjustments to help you to access services
on the CAB website.
Wheelchair user access
I can see clients on the ground floor of my practice offices where there is an accessible bathroom.
Monday to Friday. My first appointment of the day is at 0800 hours, and the last appointment is 1830 hours.