The awards aim to “discover and promote customer service teams who deliver a unique experience for their customers and users.”
Nicereply presented awards in nine categories, based on the average customer satisfaction score (CSAT) and the total number of ratings received in the past 12 months. Nicereply awarded three companies in the main category – these are the teams that reached the highest average CSAT score worldwide.
We are delighted to announce that our Membership Services and Sales Team were awarded 2nd place in the Nicereply Customer Happiness Awards 2015, receiving the second highest rating average in the world!
The team received an average score of 9.89 out of 10.
Jo Ferguson, Membership Services Manager said, “Here at Counselling Directory we’re all about family values – being supportive, caring, honest and showing integrity are what we strive for every day, and we want all of our customers to know that we have a genuine passion for helping them to promote their business.”
“Reading the feedback that we receive through Nicereply makes our day – it gives us a real buzz to know that our customers enjoy speaking to us as much as we enjoy speaking to them, plus it’s a great opportunity to learn and grow our platform to be the best that it can be!”
A big well done to the team!