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Tracy Paine, Counsellor, MBACP, MNCS (Accred).

Letchworth Garden City SG6 & Baldock SG7
07785 721750 07785 721750 Registered / Accredited
Letchworth Garden City SG6 & Baldock SG7

About me

NB: Due to corona virus and social distancing guidance; I can only work online.


Online counselling using a secure platform for video/webcam, is becoming a popular way to access counselling. This means you can still see your counsellor, at least from the shoulders up; so feels a little like a face to face session; but you can do this from a place that is convenient for you.

If you don't like the idea of using video and seeing yourself on the screen, then we can use voice only webcam where we just switch off the video and just use the audio connection; or we can use the phone if preferred.

Other online options I am trained to use are instant messaging and email exchanges, which can be a useful alternative to webcam or phone calls.

Sessions cost £35 for an hour. A reduced fee may be an option for people on low incomes and students. I am happy to discuss this with you individually

Why would I choose online instead of face to face?

Obviously currently due to Coronavirus, Online Counselling or Phone counselling is the norm due to lockdown. However I will continue to work online even as lockdown eases; so my clients can rest assured that I will not expect them to change from online to face to face going forward. I will continue to build my Online service because I believe this is a really useful and effective option for people. Online can be really useful if you feel booking regular slots is difficult, due to a busy life and possibly a varied work pattern. I can book sessions during the day (9-6) in the week; at a time that suits you, subject to availability. I also have evening appointments on Tuesdays and Thursdays too. There is also option for Saturday mornings up until 2pm; if needed for online counselling.

If you don't drive, then travelling to a venue for counselling can feel like a challenge; so online counselling is helpful here as it can be carried out from your home. This can make better use of your time, which may be an important consideration for you.

If you have a disability which makes travelling challenging, then online counselling can be useful.

Maybe you travel a lot on business, maybe you are away at university.... you want to start counselling; but don't want to have to change counsellor or have breaks in between. With Online Counselling this isn't an issue and we can adjust the medium we use if needed, to suit the place you are at.

These are just some of the possible reasons you may want to find an online counsellor. I have completed additional training so I can provide the most effective online service for you.

Having undertaken additional training in working as a counsellor online; I can also use a blended approach, combining webcam with email exchanges for example.

If you are interested in online and want more information access my website https://tracyscounsellingservice.co.uk or call me for a chat.

FACE TO FACE COUNSELLING: Not currently available due to corona virus.

My values and passion for counselling:

I believe that counselling can be a very powerful tool to support all of us when faced with life's challenges.

For the counselling process to be effective I strongly believe the most important thing within counselling, is the relationship between us.

The building of trust between us is really important, so you feel safe to explore your feelings and emotions freely. This requires the development of a positive rapport between us where you feel understood. This rapport sometimes develops quickly; but it can also take some time to develop.

It is important to recognise, that this cannot be rushed; as building relationships often takes time. With this in mind, the first few sessions are likely to be a time where you will be assessing our relationship, looking to see if it feels comfortable or not.

About me:

I am an Integrative Therapeutic Counsellor; having studied 3 main approaches to counselling work. These were person-centred/humanistic, psychodynamic and cognitive behavioural therapies. More recently I have completed additional training in Acceptance and Commitment Therapy (ACT), specifically around approaches for anxiety and depression and 3 days looking at Transactional Analysis (TA) and how this can support our understanding of ourselves and our relationships with others.

Before I became a counsellor I had a 20 year career in general nursing, where I worked with people in distress, due to a range of health conditions. I therefore have a good understanding of the impact physical health issues can have on a persons life and the lives of friends and families.

In between nursing and this role as a counsellor, I worked in a further education college supporting students on Health and Social Care Courses. In this role I supported students managing issues such as stress and anxiety; as well as supporting their educational achievements. I also acted as a coach for students on a leadership course.

How can counselling help?

Counselling can help you with many things in your life:

  • Loss:

It may be that you have experienced a change or event in your life/circumstances and you want some support to adapt to this and explore what it means to you. This may be due to a bereavement, an illness, change in relationship such as divorce, separation, change in work role, change in living circumstances etc. These are all losses, in one way or another, which can have a big impact on how you feel about life and about yourself. Counselling can support you with the grieving process that you are experiencing and help you understand this a little more.

  • Relationships:

You may be you are experiencing issues within the family or in other close relationships, that you are struggling to make sense of. Counselling can help you to explore these relationships and help you see what patterns there are that may be going on. It can be helpful to consider conflicts and explore the reasons for these as well as to help you to see a way forward towards resolution where possible. This may also, of course, involve loss associated with separation, divorce and death of friends and family members.

  • Health issues:

You may have a physical health condition, which is affecting your emotional health. It may be that you are newly diagnosed with a long-term condition like diabetes, arthritis; that means significant life changes for you. It may be you have been coping well for a long time, but there has been a change which means you are struggling to cope now. You may have been diagnosed or be living with a terminal illness and want to talk about how you feel about this with someone outside of your family or healthcare team. In all situations it is not uncommon to feel many difficult emotions and to feel anger and sadness about this. Accessing support to explore the losses associated with this can be helpful. This can help you in gaining a degree of acceptance or being more able to work towards adjustment.

You may be experiencing issues with anxiety, phobias and panic and want some support to look at how to manage this. I can help with anxiety issues by helping you to explore how this is impacting on your life; looking at your thoughts, behaviours and beliefs to try and understand this more clearly and then find some strategies to help you. Anxiety is often linked to stress and low mood or depression. Counselling can help to explore the issues and see how these are presenting in your daily activities and look at how these feelings can be managed.

  • Life and work issues:

You may want to review where you are in your life, you may be at a transition and feel unsure of the direction you want to take. In counselling we can look at what is working and what isn't and consider your options. We can review expectations that you hold about your life path and how this is affecting your sense of satisfaction with your life. We can consider issues around motivation where appropriate and combine counselling and coaching approaches, if this would benefit you.

You may have decisions to make and want to talk it through with someone other than your friends and family. Looking at decisions and options with someone who is objective and independent from you, can be helpful. In counselling we can explore the pros and cons of different options, so you can make a decision that feels the best for you.

You may have work-related stress and need a safe space to explore this and consider some strategies to manage this. You may have stress in your personal life too which may leave you feeling unsure what to do or where to start. In counselling we can look at what you can address or change and what you can't control. We can look at your work/life balance and consider ways that this could be managed to enhance your well-being and reduce some of the stress. We can also consider the role of leisure and relaxation for example.

Some people that access counselling are unsure what is wrong, but just don't feel 'right'. Others do so with a clear idea of the issue and what they want to achieve; but may be unsure how to move towards that.

In either case, counselling can help to explore your feelings in a non-judgemental and safe setting. Counselling can also help with personal growth and improved self-awareness, which in turn can support improvements in your overall psychological wellbeing.

Approaches I use within counselling:

The main approach I use is the person-centred approach. This places the emphasis on enabling you, the client, to find the resources within yourself. This process of discovery is supported by me, in the counselling process. I appreciate that this approach doesn't suit everyone, but as an integrative counsellor, I can use other approaches that can help us look at the issues you are experiencing. We can sometimes need a little more focus on specific issues and using some of the CBT techniques can be helpful. Alternatively, an exploration of the past using the psychodynamic approach can be very useful and can help you see how the past is affecting your present life. I also have a good understanding of coaching models that can be helpful and these can be used alongside counselling to support the activity of goal setting and can help with motivation and organisation.

Issues I have or can work with:

I have worked and can work with, adults with a range of issues such as: generalised anxiety, health anxieties, social anxiety, stress (with and without anxiety), depression, low self-esteem, low self-worth, suicidal thoughts, identity issues, family issues, relationship issues, divorce, abusive and coercive relationships, homelessness, loss and bereavement.

Loss and bereavement is one of my areas of interest and previous nursing experience is valuable here. I have completed additional training with Cruse Bereavement Care to expand my knowledge and skills in this area.

Health issues is another area I believe I can work with well, due to my nursing experience. This prior experience enables me to understand the impact of conditions like diabetes, arthritis, cancer, neurological conditions, to name only a few.

How I work and what to expect when arranging Online Counselling:

Once I receive your enquiry I will contact you to acknowledge your enquiry and ask to arrange the free phone consultation; so we can discuss your requirements. This consultation is free of charge. This will be a maximum of 30mins duration and should take place in an area where you are able to talk freely, as I will be asking for some basic personal information at this point. This will help us to get an idea of how I can help. If you feel then you want to arrange sessions we can agree the details then.

There is then a process, before the 1st session, where I will email you some paperwork to complete and a client agreement to review; which all needs to be returned to me using a free secure email account, before we start the counselling work. The paperwork is used to provide me with key, important information I need to be able to work safely, effectively and ethically. The client agreement details issues around contracting and confidentiality so you are fully aware of this before you begin sharing any personal or sensitive information.

At the end of the first session we can then agree how we want to proceed and then book future sessions. I do not state a specific number of sessions, that may be needed when we start the process, or decide exactly how we will work, as this can change. To support your evaluation, we will review the process at the end of each session and consider if you want to continue. I feel strongly that this needs to be determined by you. I can facilitate this review through us evaluating your experience in the sessions and from this, assessing if it is working for you and meeting your needs. Once we feel we are wanting to work together on a longer term basis then commitment to agreeing sessions for a period of 6-8 weeks at a time is helpful to enable the logistics of room reservations, for your sessions ahead of time or securing an online space that suits you.

My website explores online counselling in detail, so please visit me there, if interested in learning more about this: https://tracyscounsellingservice.co.uk or email me or call me for a chat, about counselling online.
I follow the ethical codes set by the societies I belong to and within these is the importance of providing a safe and confidential service, where you can explore your emotions, experiences and values in a non-judgemental environment.

Training, qualifications & experience

I trained with Chrysalis Courses. This involved study over 3 and a half years.

I achieved the Diploma in Psychotherapeutic Counselling Practice / AIM Award Level 5 Diploma in Therapeutic Counselling in April 2019. I achieved BACP certificate of proficiency and became a registered member in September 2019.

Part of my counselling training was in a placement working with clients with a range of issues. I have continued volunteering since qualifying, to continue providing therapeutic counselling.

I have completed the Cruse Bereavment Care Foundation Course, as I have an interest in this field of work and I started as a listening volunteer with Cruse, in August 2019.

I have just completing the OSCT Diploma in Online Counselling Skills, to support the addition of online counselling services. I achieved a distinction in this course. I am also a member of ACTO as part of my online work role.

I will be undertaking training in counselling for couples in the autumn.

Previously I had a 20 year career in nursing, so worked with people in distress due to a range of health conditions. During this time I completed a degree in Gerontology (care of the older adult) as I had a special interest in working with older people. The knowledge gained within this and nursing as a career, I believe is transferable to counselling practice and enables me to relate to people experiences a little more easily, due to my wide knowledge base and wide range of experience. I worked with patients and families with long-term conditions in the latter part of my nursing career and also with patients with terminal illnesses.

I then worked in a FE college supporting students on Health and Social Care Courses. In this role I supported students managing issues such as stress and anxiety as well as supporting their educational achievements. I also undertook a Coaching course and supported students on a level 5 Leadership and Management course during this time.

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.


National Counselling Society

The National Counselling Society

This Not For Profit association of counsellors and psychotherapists aim to support the counselling profession, members and training organisations.

In 2013 the NCS register was accredited by the Professional Standards Authority under the Accredited Voluntary Register Scheme. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

National Counselling Society

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Other areas of counselling I deal with

Significant life events that are challenging and involve loss in one way or another. If the issue you are feeling isn't listed, this doesn't mean I cannot provide a service to you, so do enquire if you feel I could be of help and we can discuss this together.


ONLINE COUNSELLING: For Online Counselling payment is requested 24hrs prior to the appointment, to secure your slot. Online sessions cost £35 for an hours session. Payment can be made by me using the money request function in PayPal, which gets sent to your email; or by bank transfer.

Discounts for students and people on low incomes will be considered.

Face to Face Counselling: (currently unavailable)

£40 per session for face to face but this is currently unavailable.

For face to face work, this can be paid in cash at the end of the session if needed, although PayPal is my preferred method for processing payments. This bill is emailed to you after the session takes place using the PayPal money request function. You can also pay through my website using the PayPal button for face to face counselling. Alternatively bank transfer can be used.

Concessions offered for

  • Keyworkers
  • Low income
  • OAPs
  • Students
  • Trainee counsellors

Further information

I have a valid DBS certificate which is checked regularly by the update service.

I take my professional development seriously and undertake regular training and learning activities to enhance my practice.

Evergreen Chiropractic & Wellness Clinic
607 Works Road
Letchworth Garden City

Amber Health
19 High Street

Type of session

In person
Home visits

Practical details

Sign language Unspecified
Other languages None


Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Wheelchair user access

Online counselling may be an option for you if you have a physical disability which reduces opportunity to access buildings with steps. We can discuss this is needed to look at this in more detail if needed.


Only Online Counselling currently available weekdays between 9am and 8pm, Saturday between 9am-1pm.

Face to face not currently available.

Types of client

Older adults
Tracy Paine, Counsellor, MBACP, MNCS (Accred).

Tracy Paine, Counsellor, MBACP, MNCS (Accred).