Tracy Paine, Prof.Dip Psy C. MNCS (Accred).

Tracy Paine, Prof.Dip Psy C. MNCS (Accred).

Evergreen Chiropractic & Wellness Clinic
607 Works Road
Letchworth Garden City

Amber Health
19 High Street

I am unable to take further enquiries until 28-Oct-2019

07785 721750

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About me

My values and passion for counselling:

I believe that the most important thing within counselling, is the relationship between us. The building of trust between us is really important and this requires the development of a positive rapport between us. This feeling of rapport, of feeling understood sometimes develop quickly; but it can also take some time to develop. It is important to recognise this cannot be rushed, building relationships often takes time. With this in mind, the first few sessions are likely to be a time where you will be assessing our relationship, looking to see if it feels comfortable or not. As an integrative counsellor, I can work with you using a combination of approaches; to help you to find the right fit for you; but ultimately you need to feel safe and comfortable with the counselling relationship. This is why I do not state a specific number of sessions that may be needed when we start the process, or decide how we will work as this can change. To support your evaluation, we will review the process at the end of each session and consider if you want to continue. I feel strongly that this needs to be determined by you, which I can facilitate through us evaluating your experience in the sessions and from this assessing if it is working for you and meeting your needs.

About me:

I am an Integrative Therapeutic Counsellor; having studied 3 main approaches to counselling work. These were person-centred/humanistic, psychodynamic and cognitive behavioural therapies.

Before I became a counsellor I had a 20 year career in nursing, where I worked with people in distress due to a range of health conditions. I therefore have a good understanding of the impact health issues can have on a persons life and the lives of friends and families.

In between nursing and this role I worked in a further education college supporting students on Health and Social Care Courses. In this role I supported students managing issues such as stress and anxiety; as well as supporting their educational achievements. I also acted as a coach for students on a leadership course.

How can counselling help?

Counselling can help you with many things in your life.

You may be experiencing issues with anxiety, phobias and panic and want some support to look at how to manage this. I can help with anxiety issues by helping you to explore how this is impacting on your life; looking at your thoughts, behaviours and beliefs to try and understand this more clearly and then find some strategies to help you. Anxiety is often linked to stress and low mood or depression. Counselling can help to explore the issues and see how these are presenting in your daily activities and look at how these feelings can be managed.

You may have work-related stress and need a safe space to explore this and consider some strategies to manage this. You may have stress in your personal life too which may leave you feeling unsure what to do or where to start. In counselling we can look at what you can address or change and what you can't control. We can look at your work/life balance and consider ways that this could be managed to enhance your well-being and reduce some of the stress. We can also consider the role of leisure and relaxation for example.

You may be experiencing issues within the family or in other close relationships, that you are struggling to make sense of. Counselling can help to explore these relationships and the dynamics to help you see a way forward.

You may want to review where you are in your life, you may be at a transition and feel unsure of the direction you want to take. We can look at what is working and what isn't working and consider your options. We can consider issues around motivation where appropriate and combine counselling and coaching approaches if this would benefit you.

You may have decisions to make and want to talk it through with someone other than your friends and family. Looking at decisions and options with someone who is objective and independent from you can be helpful. In counselling we can explore the pros and cons of different options so you can make a decision that feels the best for you.

It may be that you have experienced a change or event in your life/circumstances and you want some support to adapt to this and explore what it means to you. This may be due to a bereavement, an illness, change in relationship such as divorce, separation, change in work role, change in living circumstances etc.

You may have a long-term health condition which is affecting your emotional health. Accessing support to explore the losses associated with this can be helpful, in gaining a degree of acceptance or adjustment.

Some people that access counselling do so with a clear idea of the issue and what they want to achieve; but may be unsure how to move towards that. If this is where you are then counselling can help to explore this in a non-judgemental and safe setting.

Counselling can help with personal growth and improved self-awareness, which in turn can support improvements in psychological wellbeing.

Approaches I use within counselling:

The main approach I use is the person-centred approach. This places the emphasis on enabling you, the client, to find the resources within yourself. This process of discovery is supported by me in the counselling process. This approach doesn't suit everyone so I can then use other approaches that can help us look at the issues you are experiencing, with a little more focus.

The use of psychodynamic approach enables us to explore the past and consider how this may be affecting the present for you; this can help us to understand your distress or issues that are affecting your life, from a different perspective.

I can also utilise some of the approaches used within cognitive behavioural therapy, where this is possibly more helpful to you. This can be useful to focus on the thoughts you are having and any associated behaviours which you are finding challenging in some way. This is often useful in shorter term counselling.

I also have a good understanding of coaching models that can be helpful and these can be used alongside counselling to support the activity of goal setting and can help with motivation and organisation.

Issues I have or can work with:

I have worked and can work with, adults with a range of issues such as: generalised anxiety, health anxieties, social anxiety, stress (with and without anxiety), depression, low self-esteem, low self-worth, suicidal thoughts, identity issues, family issues, relationship issues, divorce, abusive and coercive relationships, homelessness, loss and bereavement.

Loss and bereavement is one of my areas of interest and previous nursing experience is valuable here that can enhance my counselling process. I have completed additional training with Cruse Bereavement Care to expand my knowledge and skills in this area.

Health issues is another area I believe I can work with well due to my nursing experience. This prior experience enables me to understand the impact of conditions like diabetes, arthritis, cancer, neurological conditions to name only a few.

How I work and what to expect:

Once I receive your enquiry I will contact you to discuss your requirements using your preferred contact method (please specify if you wish to be contacted by phone or email and any particular requests for time of day or day of the week).

We will then arrange an initial phone call to carry out a pre-assessment consultation, which is free of charge. This will be a maximum of 30mins duration and should take place in an area where you are able to talk freely if possible as I will be asking for some basic personal information at this point. This will help us to get an idea of how I can help. From this we can then book a face to face appointment at 1 of 3 possible venues in Letchworth and Baldock.

I prefer to work face to face, on a 1-1 basis; but this combined with phone support/sessions is a possibility once we have built up a positive therapeutic relationship.

I follow the ethical codes set by the societies I belong to and within these is the importance of providing a safe and confidential service, where you can explore your emotions, experiences and values in a non-judgemental environment.

In the first face to face session my confidentiality policy will be discussed with you, so you are fully aware of what this means to you, before we start the counselling work. This first session will be mainly for assessment purposes, to see what the issues are that you want to look at and also to see how you feel about working with me. As noted above, feeling comfortable with your counsellor is a very important factor, to ensure you get the best from the counselling process. Therefore this first session is your opportunity to also assess me and consider if you feel able to work with me.

At the end of the first session we can then agree how we want to proceed and then book future sessions.

Training, qualifications & experience

I trained with Chrysalis Courses. This involved study over 3 and a half years.

I achieved the Diploma in Psychotherapeutic Counselling Practice / AIM Award Level 5 Diploma in Therapeutic Counselling in April 2019.

Part of the training was in a placement working with clients with a range of issues. I have continued volunteering since qualifying, to continue providing therapeutic counselling.

I have recently completed the Cruse Bereavment Care Foundation Course, as I have an interest in this field of work. I have started as a listening volunteer with Cruse, in August 2019.

Previously I had a 20 year career in nursing, so worked with people in distress due to a range of health conditions. During this time I completed a degree in Gerontology (care of the older adult) as I had a special interest in working with older people. The knowledge gained within this and nursing as a career I believe is transferable to counselling practice and enables me to relate to people experiences a little more easily due to my wide knowledge base and wide range of experience. I worked with patients and families with long-term conditions in the latter part of my nursing career and also with patients with terminal illnesses.

I then worked in a FE college supporting students on Health and Social Care Courses. In this role I supported students managing issues such as stress and anxiety as well as supporting their educational achievements. I also undertook a Coaching course and supported students on a level 5 Leadership and Management course during this time.

I have just joined Anxiety UK as one of their approved practitioners, which I feel will enhance my practice further with anxiety issues.

Member organisations

Registered / Accredited


Accredited register membership

Other areas of counselling I deal with

Significant life events that are challenging and involve loss in one way or another. If the issue you are feeling isn't listed, this doesn't mean I cannot provide a service to you, so do enquire if you feel I could be of help and we can discuss this together.


£40 per session.

This can be paid in cash at the end of the session or via bank transfer or using PayPal.

Discounts for students will be considered.

Further information

I have a valid DBS certificate which is checked regularly by the update service.

I take my professional development seriously and undertake regular training and learning activities to enhance my practice.

Maps & Directions

Letchworth Garden City, SG6 1NA
Baldock, SG7 6AZ

Type of session

Online counselling: No
Telephone counselling: No
Face to face counselling: Yes
Home visits: No

Practical details

Sign language: No
Other languages: None


Accessibility information
Wheelchair access: Yes

I can work from Mrs Howard Memorial Hall in Letchworth which is wheelchair accessible. The other premises involve steps or stairs unfortunately.


My working hours for face to face sessions between 5 & 8 in the evenings working from premises in Letchworth or Baldock.

Types of client

Older adults