Susan Malone-Hoyle Verified Professional Verified Professional
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Pronoun: she
MBACP ( Accredited) NCS( Accredited)

About me

I am an Accredited Member of the British Association of Counsellors and Psychotherapists.

I work in Bristol and have been counselling since 2002.

My main areas of counselling experience are:

  • Addictions/Eating disorders
  • Depression/anxiety
  • Bereavement/infant loss/Grief
  • Trauma/abuse/domestic violence
  • Low Self-esteem and confidence
  • Relationship problems

Training, qualifications & experience


Diploma in addictions counselling

Degree in humanistic counselling ( Bristol University)

Degree in counselling supervision ( Plymouth University)


BACP Certificate of Proficiency

•Counselling Supervision
• Humanistic Counselling
• Person centered counselling

Cognitive Behavioural Therapy

  • Understanding and working with anxiety
    • How to build self-esteem
    • Bereavement/ infant loss
    • Mental health/Trauma
    • Addictions counselling
    • Eating problems/disorders
    • 12 -step Minnesota model
  • Working with children and adolescence
  • Family conferences
  • Couples counselling
  • Group therapy


I have been working as a counsellor since 2002 and have many years experience of working with various client groups.

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy


£60.00 per session

Concessions offered for

  • Low income
  • Keyworkers
  • OAPs
  • Students
  • Trainee counsellors
  • Unemployed

Additional information

I charge £60.00 per hour for individual counselling.

I charge £80.00 per hour for families and couples.

When I work

Mon Tue Wed Thu Fri Sat Sun

I am available Tuesday, Wednesday, Thursday and Fridays.

Further information

What to expect

I offer a warm welcome, a safe confidential space to explore any issues you choose. A contractual agreement between counsellor and client. A regular time slot and consistency with appointments.

First appointment

The first appointment is for us to meet and get to know each other. You will then have time to decide if you feel we can work together. The relationship between client and therapist is very important for the work we undertake.


I work from a person centered perspective while drawing on aspects of humanistic theory. I am also trained in various other models of counselling which I use dependent on client need.

11a Canford Lane, Westbury-on-Trym, Bristol, Somerset, BS9 3DE

Type of session

In person

Types of client

Young people
Older adults

Key details

DBS check

In England and Wales, the Disclosure and Barring Service (DBS, formerly known as CRB) carry out criminal records checks for individuals working with vulnerable groups, such as children. To find out more, visit , or contact this professional directly

Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Online platforms



In person

As a qualified Counselling supervisor, I offer supervision to professionals both in the work place and in private practice.

View supervision profile