Nicola Hetterley Verified Professional Verified Professional
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Dip.Couns, Reg.MBACP

About me

My name is Nicola and I am a qualified counsellor.

According to NHS England, 1 in 4 adults and 1 in 10 children will experience poor mental health each year. Everyone has mental health, and like our physical health, sometimes it is not as good as we would like it to be. Before I trained as a counsellor I studied human biology with the Open University; it is fascinating how our mental health affects our bodies and behaviour, and visa versa. There are many different reasons for our mental health to change and many different approaches to help manage or improve it.

I have gained experience of working with children at Place2Be, and adults with Mid Kent Mind and private practice. I have worked with a host of issues ranging from worries, anxieties and fears through to trauma that has been caused from different types of abuse.

Although having trained in several therapeutic styles, my core counselling approach is person centred; this approach is used to help clients feel they can trust their own decisions and have more confidence in the life choices they make.

I also regularly use Cognitive Behavioural Therapy (CBT), which is good for challenging negative thoughts. When someone is experiencing things like anxiety or depression they tend to focus on the negative. If my clients experience negative thoughts I always discuss using this approach with them to try to achieve the best outcome for them.

I understand that starting counselling can make you feel nervous, but I offer a caring, non judgemental, confidential environment, and use my skills and experience to work with you to explore, manage and hopefully improve the issues you bring to counselling.

I provide online counselling (via Zoom) and face to face counselling in Rainham, where parking is available. There is also access and facilities for people with disability.

Currently, I am a volunteer Counsellor for Frontline 19 and provide therapeutic support to front line workers.

Training, qualifications & experience

Diploma in Therapeutic Counselling.

Level 2 and 3 Certificates in Counselling Studies.

Prevent training (UK Government).


Certificated training in multiple mental health issues.

Certificated training in online and telephone counselling.

Member organisations


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy


From £25.00 to £40.00
Free initial telephone session

Concessions offered for

  • Students

Additional information

I have reduced my fees for online sessions in response to the Cost of Living Crisis until December 2022:

   - Online (Zoom) : £25 for a 50 minute session.

   - Student Online (Zoom) Concessions

Face to Face :   £40 for a 50 minute session.

Further information

Our initial telephone session will give you the opportunity to find out more about the counselling process and ask any questions you may have.  You can tell me a little about yourself and what has made you seek counselling. We can discuss what you hope to achieve from counselling, and an appropriate way forward, but there is no obligation to continue after this session.  If you feel comfortable with me as your counsellor and wish to proceed into counselling, we can arrange further sessions.

I am a registered member of the British Association for Counselling and Psychotherapy (BACP) and am registered with the Information Commission's Office (ICO) in accordance with GDPR (data protection) legislation.

St. Margaret's Millennium Centre, Gatekeeper Chase, Rainham, Gillingham, Kent, ME8 9BH

Type of session

In person

Types of client

Young people
Older adults

Key details

Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Online platforms