About me

I'm Maxine Freshwater, a British Association for Counselling and Psychotherapy Accredited Counsellor.

I work remotely - offering sessions via phone or Zoom - which many clients are finding much more convenient than the hassle of travel and parking which comes with seeing a therapist face to face. You're also in your own environment, and this can mean that you feel much more relaxed and able to engage fully in the counselling experience.

I know that embarking on a course of counselling can seem a daunting prospect, but I will do my best to ensure we create a space where you are accepted non-judgmentally, where you can grow and where you can learn about yourself. Somewhere you'll feel safe to talk about anything at all in complete confidence.

We can all have periods when we feel things aren't going as we'd like. Generalised anxiety, depression, stress, low mood, lack of confidence, anger issues, or just generally feeling sad - these are all things that counselling can help with.

I believe we all have the ability to reach our potential and to live a more meaningful and contented life. You might feel there are barriers or obstacles in your way, or things from your past holding you back, but together we can find a path through to reach whatever goals you may have. Yes, this definitely requires hard work, but if it's worth having, it's worth working for.

I know from experience that therapy can work just as well remotely as face to face - it's perhaps a different way of working from the traditional view, but in my experience it's no less effective. Have a look at my website for articles on remote therapy to find out more about it.

Let me tell you about myself: I'm based in the East of England, I have plenty of experience in providing online therapy - having been a telephone counsellor while working with an EAP (Employee Assistance Programme), and working as an approved counsellor for Anxiety UK - providing online therapy via Skype.

I have experience in:

Private practice, helping clients with many issues including anxiety, stress, depression, loss, life stages, and change management.
NHS and charity organisations.
Volunteering with the Samaritans and CRUSE.
Working for an EAP providing counselling for clients from blue light organisations, government organisations, and the NHS.
Both long-term and short-term therapy.
Cognitive Behavioural Therapy.

Training, qualifications & experience

  • Higher National Diploma in Integrative Counselling (BACP accredited course)
  • Diploma in CBT
  • BA (Hons)
  • MSc
  • Stress Management Practitioner

I have undertaken Continuing Professional Development in:

  • Transactional Analysis
  • Bereavement Counselling
  • Trauma Counselling
  • Suicide prevention
  • Cognitive Behavioural Therapy (CBT)

My experience includes counselling in a cancer charity, working with bereaved clients in the NHS, working for CRUSE. I also have experience of a wide range of issues through my private practice including anxiety, generalised anxiety, anger management, abuse, depression, OCD, addictions, relationship issues, panic attacks, low self-esteem, bereavement, eating disorders, stress, smoking, PTSD. I have worked with clients who have roles in government departments, public services, schools, and the police force. I have been a listener with the Samaritans.

I am an accredited member of the BACP, and abide by their code of ethics. I adhere to BACP guidelines on supervision and CPD.

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.


£45.00 per session


Contact me to discuss

Further information

'I tried counselling in my early 20s, but I found it hard to open up and express my feelings so I just bottled things up and got on with life as best as I could.

I was feeling a bit unsure after my previous experience ... but during my first telephone session with Maxine I was pleasantly surprised to find that after only about 20 minutes of talking, I found I could open up and discuss things that I've not talked about with anyone ever before ... I wish I'd done it years ago!' - Neil


Type of session


Types of client

Older adults
Employee Assistance Programme