Madeleine Heffernan

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Available for new clients
Available for new clients

This professional is available for new clients.

Cambridge CB2 & Bishop's Stortford CM23
Available for new clients
Available for new clients

This professional is available for new clients.

About me

Online, (Zoom), telephone, email and text (Signal) therapy.

Please visit my YouTube channel and website for further information

I offer a sensitive, caring place to off-load, be heard and feel less overwhelmed, an opportunity to explore how past experiences have affected you in the here and now, somewhere to sort out thoughts objectively, experience emotions with support, address behaviours which feel unhelpful and move towards a more positive take on life. It's a special form of relationship, which encourages healthier, self-caring ways of being through the empathy and compassion of the counsellor. 

My approach to therapy is based on a belief that well-being relies on an honest, compassionate and accepting understanding of ourselves. I believe that counselling is a cooperative, empathetic endeavour in which the counsellor and client look together at patterns of thoughts, emotions and behaviours over the lifespan in depth, in order to identify the roots of problems and find new ways forward.

I offer therapy which is tailored to the individual's needs, drawing on a range of theories and techniques, as appropriate to the person and nature of the problems.

I'm a professionally qualified Psychodynamic and CBT counsellor, with a background in psychology, sciences and nursing. I offer a confidential, non-judgemental online space (via Zoom or phone) for sensitive exploration of problems, within a relationship built on trust. 

CBT (Cognitive Behavioural Therapy) and CFT (Compassion Focused Therapy) combine the observation and exploration of unhelpful emotions, thoughts and behaviours with techniques and practices aimed at encouraging more beneficial responses to stresses. Success relies on pro-active participation during sessions and practice outside sessions. (I do not offer 'pure CBT', which requires filling in forms and numerical ratings).

Psychodynamic therapy is neither time-limited nor firmly structured, and focuses on the effects of relationships and events over the lifespan in depth, in order to identify the roots of current problems. The therapy is centred around emotions, relationships and a sense of self. This seeks to explore personal problems with a wider and deeper focus, allowing free-flowing self-expression, with time to reflect on the self.

EFT (Emotional Freedom Technique) is a therapy based on use of physical techniques, involving exploration of the problem area followed by use of phrases, tapping on specific locations on the upper body and eye movements to induce changes in the nervous system. This range of techniques can be applied to anxiety, phobias, compulsive behaviours and unhelpful habits.

Adult counselling for stress, anxiety, obsessions, compulsions, trauma, healing from emotional abuse, relationship problems, family problems, relationship breakup, bereavement, management of emotional problems, anger, depression, enhancement of sense of self and sense of well-being.

Training, qualifications & experience

  • BSc. (Hons) Psychology
  • Diploma in Cognitive Behavioural Therapy – The Institute of Counselling and University of West Scotland
  • Diploma in Psychodynamic Counselling – The Counselling Foundation
  • Advanced Diploma in Psychodynamic Counselling - The Counselling Foundation
  • Samaritans Training
  • Courses in online counselling, GDPR and Compassion Focused Therapy, Trauma and Polyvagal theory
  • Training in EFT and TFT (tapping therapy)
  • I am a registered member of the BACP

Member organisations

British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy
Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy


£25.00 - £50.00
Free initial online session

Concessions offered for

  • Keyworkers
  • Students
  • Trainee counsellors

Additional information

50 minute sessions - £50

Affordability: Occasionally concessionary sessions times may be available for students, trainee counsellors, single parents, veterans and key workers at £40. There may also be limited availability half hour sessions at £25 and occasionally I offer fortnightly sessions at £50.

Mondays, Tuesdays, Wednesdays and Thursdays

First session 08.00 - last session 17.00

Current availability and information:

When I work

Mon Tue Wed Thu Fri Sat Sun

Further information

For further information, please refer to my website

10th July 2020

Locus of Solace Woodland Glade Meditation

Listen to the free mp3 file to download from website post

27th July 2020

Locus of Solace Deep Blue Space Meditation free mp3 download

Locus of Solace Seaside Shell Meditation free mp3 download

Locus of Solace Deep Comfort Tree Meditation free mp3 download

Locus of Solace Inner Strength Meditation free mp3 download

Cambridge, Cambridgeshire, CB2

Bishop's Stortford, Hertfordshire, CM23

Type of session


Types of client

Adults (25-64)
Older Adults (65+)
Employee Assistance Programme

Key details

DBS check

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Online platforms



Madeleine Heffernan
Madeleine Heffernan