Lorraine Roberts Verified Professional Verified Professional
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MBACP - Counselling-(Anxiety, self-esteem & work issues)

About me

Are you experiencing :

  • anxiety and/or depression
  • issues at work
  • feeling bullied or worthless
  • stress and/or sickness from work
  • worry about processes at work including disciplinary
  • an overwhelming tangle of emotions
  • sleepless nights worrying about your problems
  • doubts or indecision about the next steps in your life.

With 20 years experience in supporting people in the workplace with a range of issues, I typically specialise in working with people with employment related issues or personal issues that have impacted upon work and work relationships.

I am told that I'm easy to talk to, offering a compassionate, honest and trustworthy service providing a full range of counselling support for specific issues or simply because life feels complicated and it would help to talk in a safe, contained and non judgmental space.

An initial 20 minute discussion online is free.  Thereafter, we can decide together whether I'm the right counsellor for you and whether to work face-to-face or online.

Don't put up with these feelings any longer - e-mail me at: gentlestepscounselling@gmail.com or call 07745 261577 and leave a message.

Training, qualifications & experience

I have over 20 years experience in workplace support and have provided counselling for clients in a number of agencies including:

  • Family Support Services  Stoke-on-Trent
  • HomeStart Telford
  • North Staffs combined Healthcare NHS trust.
  • I hold a Level 7 Post Grad Certificate in Counselling Supervision, Level 4 Diploma in Therapeutic Counselling and Level 3 Certificate in Employment Law. 
  • I have completed further supplementary training to include Bereavement and Loss, Child Protection, Domestic Violence, Addiction and Substance misuse, Emotional freedom technique, art therapy, (DID) Dissociative Identity Disorder.

I deliver training in Basic Counselling skills and am a registered member of the BACP.


  • Post Grad Level 7 Certificate in Supervision 
  • TCL4 Diploma in Therapeutic counselling
  • Certificate in Online and Telephone Counselling
  • NVQ Level 4 in Advice and Guidance
  • OA Certificate in CBT (Cognitive Behavioural Therapy) - distinction.
  • BACP Certificate of Proficiency
  • PTTLS (Passport to Teaching in the Lifelong Learning Sector)
  • NOCN Level 3 Certificate in Employment Law

Member organisations


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy


From £45.00 to £50.00
Free initial online session

Concessions offered for

  • Trainee counsellors

Health Insurance/EAP

  • BUPA
  • Health Assured
  • Aviva
  • Saga
  • Vitality
  • WPA

Additional information


Counselling Sessions:
£45.00 per session weekday daytime

£50.00 per session evening (from 5.00 pm) and Saturday morning

EAP - Employee Assistance Programs fees are available upon request.  

I can offer some concessions for counselling students subject to availability. 

Supervision Sessions:

Qualified Counsellors 60.00 per 1.5 hours

Trainee Counsellors £45.00 per 1.5 hours 

Cancellation fees:

Over 48 hours notice given - payment will be credited to next booked session.
Under 48 hours notice given - half fee
Under 24 hours notice given - full fee
No show - full fee (unless reason beyond clients control)

Please Note that fees are payable in advance of each session.

Therefore the first payment is required at the end of the assessment if deciding to book a counselling session.

When I work

Mon Tue Wed Thu Fri Sat Sun

Appointments subject to availability.

Further information

Sessions last for a therapeutic hour of 50 minutes and can be booked, subject to availability.  Evening appointments are very popular and get booked quickly so where possible it will help if you can attend sessions in the daytime.  The latest evening appointment time is 7.20 pm.

Some testimonials from Clients

'Counselling has helped me immensely - to at least put things into perspective'

'Having counselling is the best thing I have ever done for myself' 

'I thought I had nothing to say, but then it all came out and I couldn't believe I'd talked for nearly an hour'

'Lorraine has a wonderful way, which puts you at ease and helps eliminate fears. Gentle Steps is a perfect description of her approach'   

'I found counselling so helpful, to be able to talk to someone who did not judge me helped me to feel confident to open up and to think about things differently'

Wellington, Telford & Wrekin, Shropshire, TF1

Type of session


Types of client

Young people
Older adults
Employee Assistance Programme


In person

I hold the Post Graduate Level 7 MiP Certificate in Supervision and offer individual supervision to both qualified and trainee counsellors.

View supervision profile