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About me

These are difficult times for many; you may be feeling the strain of the experiences of lockdown and other restrictions around the pandemic or simply find that this time has highlighted other worries or issues that you may not have recognised before.

I am a qualified therapeutic counsellor and registered member of the British Association of Counsellors and Psychotherapists working to the BACP ethical framework.

Based in the Telford & Wrekin area of Shropshire, I have over 20 years experience in supporting people and have been in in private practice since 2012.

I am keen to ensure that clients can still access the service I provide in a safe way during the restrictions around the pandemic and am currently offering counselling sessions to clients living in the UK via Zoom .

You may feel a little nervous about accessing counselling via zoom, but having worked this way for the past year, I know that it works very well, that you will soon forget the screen is there and feel that we are in the room together.  Until the time when we can physically be in the room together again, it is a safe, secure and effective alternative.

I will work to support you in the way which best suits you as an individual and what you need.  I have offered counselling to clients in a variety of settings and organisations and can provide counselling support for a range of issues including anxiety, depression, anger management, eating disorders, workplace Issues, relationships, self esteem, self harm, stress, trauma, domestic abuse, bereavement and loss,  childhood sexual abuse, personal development and general counselling or simply because life feels complicated and it would help to talk in a safe, contained and non judgmental space

I use my private counselling room in order to run the zoom sessions and where you can link up with me via zoom for an initial discussion.  This initial discussion is a free half hour appointment which gives us opportunity to decide whether I am the right counsellor for you and how we can work together on your journey towards getting where you would like to be.

I will work gently at your pace in order to develop an open, honest and trusting counselling relationship with you. I will provide you with a safe and confidential space, which I hope will enable you to feel free to express and explore your difficult feelings and to help uncover and identify underlying issues and make the steps towards a better understanding of yourself.

Together we will look at why you are seeking help and how we can approach your concerns. Exploring feelings in this way raises awareness and allows choices to be made to create the changes needed for a more fulfilled life. I will try to help you find a way forward that is right for you, and I will support you through this process, without judgment; respecting the decisions and choices you make and accompanying you on your journey to finding what is right for you.

When the restrictions around the pandemic have relaxed more, I will resume seeing clients face to face in Shropshire, but will also continue to work via Zoom for those clients who prefer that option. Using Zoom also provides access to sessions for those of you who may live outside of the area where my practice is based.

Training, qualifications & experience

I have over 20 years experience in workplace support and have provided counselling for clients in a number of agencies including Family Support Services  Stoke-on-Trent, HomeStart Telford and North Staffs combined Healthcare NHS trust. I hold a Certificate in Counselling Supervision and a Diploma in Therapeutic Counselling.  I have completed further supplementary training to include Bereavement and Loss, Child Protection, Domestic Violence, Addiction and Substance misuse, Emotional freedom technique, art therapy, (DID) Dissociative Identity Disorder. I deliver training in Basic Counselling skills and am a registered member of the BACP.


Certificate in Supervision Post Grad Level 7

TCL4 Diploma in Therapeutic counselling

Certificate in Online and Telephone Counselling

NVQ Level 4 in Advice and Guidance

OA Certificate in CBT (Cognitive Behavioural Therapy) - distinction.

BACP Certificate of Proficiency

PTTLS (Passport to Teaching in the Lifelong Learning Sector)

Certificate in Employment Law

Member organisations


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.


From £40.00 to £45.00
Free initial online session

Concessions offered for

  • Low income
  • Trainee counsellors

EAP/Health Insurance Providers

  • BUPA
  • HealthAssured
  • Aviva
  • Saga
  • Vitality
  • WPA

Additional information


Counselling Sessions:
£40.00 per session weekday daytime

£45.00 per session evening (from 5.00 pm) and Saturday morning

Student Counsellors personal therapy as per course requirements £35.00.

EAP - Employee Assistance Programs fees are available upon request.  The fee includes any required administration.

Supervision Sessions:

Qualified Counsellors 60.00 per 1.5 hours

Trainee Counsellors £45.00 per 1.5 hours 

Cancellation fees:

Over 48 hours notice given - payment will be credited to next booked session.
Under 48 hours notice given - half fee
Under 24 hours notice given - full fee
No show - full fee (unless reason beyond clients control)

Please Note that fees are payable in advance of each session.

Therefore the first payment is required at the end of the assessment if deciding to book a counselling session.

I can offer some concessions for counselling students or those on low income (benefits and students - proof required and subject to availability).


Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Appointments on Monday and Tuesday evening and Wednesday all day subject to availability plus some limited Saturday morning appointments.

Further information

I offer online video conference sessions

Sessions last for a therapeutic hour of 50 minutes.

Sessions are currently available on Monday and Tuesday evening, Wednesday and Thursday all day and some Saturday mornings.  Evening appointments are very popular and get booked quickly so where possible it will help if you can attend sessions in the daytime.  The latest evening appointment time is 7.20 pm.

Some testimonials from Clients

'Counselling has helped me immensely - to at least put things into perspective'

'Having counselling is the best thing I have ever done for myself' 

'I thought I had nothing to say, but then it all came out and I couldn't believe I'd talked for nearly an hour'

'Lorraine has a wonderful way, which puts you at ease and helps eliminate fears. Gentle Steps is a perfect description of her approach'   

'I found counselling so helpful, to be able to talk to someone who did not judge me helped me to feel confident to open up and to think about things differently'

The Wrekin

Type of session


Types of client

Young people
Older adults
Employee Assistance Programme


Online supervision
Telephone supervision

I hold the Post Graduate Level 7 MiP Certificate in Supervision and offer individual supervision to both qualified and trainee counsellors.

View supervision profile

Lorraine Roberts Dip.psych.couns MBACP - Gentle Steps Counselling

Lorraine Roberts Dip.psych.couns MBACP - Gentle Steps Counselling