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About me

I am a qualified therapeutic counsellor with over 20 years experience in supporting people in the workplace and have been in in private practice since 2012.

As a registered member of the British Association of Counselling and psychotherapy, I work to their ethical framework, which ensures your safety when working with me.

I typically specialise in supporting people with work related issues, or personal issues that have impacted upon work and work relationships, but have also worked with clients in a variety of other settings and will work to support you in the way which best suits you as an individual and what you need.

Maybe you have found that that recent times have highlighted worries or issues that you may not have recognised before?  You may have a tangle of emotions that feel overwhelming or be experiencing anxiety about returning to the new normality of work after being furloughed.

I  can provide counselling support for a range of issues including, work related or general stress, anxiety, bullying, sickness absence, disciplinary and other work issues, depression, low self esteem, self harm,  trauma, domestic abuse, bereavement childhood sexual abuse and personal development or simply because life feels complicated and it would help to talk in a safe, contained and non judgmental space.

I use my private counselling room in order to run the sessions and where you can link up with me via zoom for an initial discussion.  The initial discussion is a free half hour appointment which gives you a chance to meet me and where we will look at why you are seeking help and how we can work together on your journey towards getting where you would like to be.

I will work gently at your pace in order to develop an open, honest and trusting counselling relationship with you. I will provide you with a safe and confidential space, which I hope will enable you to feel free to express and explore your difficult feelings, to help uncover and identify any underlying issues and make the steps towards a better understanding of yourself.

Exploring feelings in this way raises awareness and allows choices to be made to create the changes needed for a more fulfilled life. I will try to help you find a way forward that is right for you, and I will support you through this process, without judgment; respecting the decisions and choices you make and accompanying you on your journey to finding what is right for you.

I am keen to ensure that clients can still access the service I provide in a safe way during the restrictions around the pandemic and on our journey back to the new normality I am currently offering counselling sessions to clients living in the UK via Zoom .

You may feel a little nervous about accessing counselling via zoom, but having worked this way for over a year now, I know that it works very well, that you will soon forget the screen is there and feel that we are in the room together. Until the time when we can physically be in the room together again, it is a safe, secure and effective alternative.

When the restrictions around the pandemic have relaxed more, I will resume seeing clients face to face in Shropshire, but will also continue to work via Zoom for those clients who prefer that option. Using Zoom also provides access to sessions for those of you who may live outside of the area where my practice is based.

If you would like to meet with me to see whether I am the counsellor for you, you can either e-mail me at gentlestepscounselling@gmail.com or call 07745 261577 and leave a message.

Training, qualifications & experience

I have over 20 years experience in workplace support and have provided counselling for clients in a number of agencies including Family Support Services  Stoke-on-Trent, HomeStart Telford and North Staffs combined Healthcare NHS trust. I hold a Level 7 Post Grad Certificate in Counselling Supervision, Level 4 Diploma in Therapeutic Counselling and Level 3 Certificate in Employment Law.  I have completed further supplementary training to include Bereavement and Loss, Child Protection, Domestic Violence, Addiction and Substance misuse, Emotional freedom technique, art therapy, (DID) Dissociative Identity Disorder.

I deliver training in Basic Counselling skills and am a registered member of the BACP.


Qualifications

Post Grad Level 7 Certificate in Supervision 

TCL4 Diploma in Therapeutic counselling

Certificate in Online and Telephone Counselling

NVQ Level 4 in Advice and Guidance

OA Certificate in CBT (Cognitive Behavioural Therapy) - distinction.

BACP Certificate of Proficiency

PTTLS (Passport to Teaching in the Lifelong Learning Sector)

NOCN Level 3 Certificate in Employment Law

Member organisations

BACP

British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Fees

From £40.00 to £45.00
Free initial online session

Concessions offered for

  • Trainee counsellors

EAP/Health Insurance Providers

  • BUPA
  • AXA PPP
  • HealthAssured
  • Aviva
  • Saga
  • Vitality
  • WPA

Additional information

Fees:

Counselling Sessions:
£40.00 per session weekday daytime

£45.00 per session evening (from 5.00 pm) and Saturday morning

EAP - Employee Assistance Programs fees are available upon request.  

I can offer some concessions for counselling students subject to availability. 

Supervision Sessions:

Qualified Counsellors 60.00 per 1.5 hours

Trainee Counsellors £45.00 per 1.5 hours 

Cancellation fees:

Over 48 hours notice given - payment will be credited to next booked session.
Under 48 hours notice given - half fee
Under 24 hours notice given - full fee
No show - full fee (unless reason beyond clients control)

Please Note that fees are payable in advance of each session.

Therefore the first payment is required at the end of the assessment if deciding to book a counselling session.




Availability

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Morning
Afternoon
Evening
Night

Appointments, subject to availability are Monday and Tuesday evening, Wednesday and Thursday daytime and some Saturday mornings.

Currently the sessions are offered via zoom.  

Further information

I am keen to ensure that clients can still access the service I provide in a safe way and currently offer online video conference sessions from my own private counselling room.

During the restrictions around the pandemic and on our journey back to a new normality I am offering counselling sessions via zoom. This option also provides access to sessions for those of you who may live outside of the area where my practice is based and I can offer sessions to clients living anywhere in the UK.

You may feel a little nervous about accessing counselling via zoom, but having worked this way for over a year now, I know that it works very well, that you will soon forget the screen is there and feel that we are in the room together. Until the time when we can physically be in the room together again, it is a safe, secure and effective alternative.

When it is safe to do so, I will resume face to face sessions with those clients who would prefer to move towards that way of working.

Sessions last for a therapeutic hour of 50 minutes and can be booked, subject to availability on Monday and Tuesday evenings, Wednesday and Thursday daytime and some Saturday mornings.  Evening appointments are very popular and get booked quickly so where possible it will help if you can attend sessions in the daytime.  The latest evening appointment time is 7.20 pm.

Some testimonials from Clients

'Counselling has helped me immensely - to at least put things into perspective'

'Having counselling is the best thing I have ever done for myself' 

'I thought I had nothing to say, but then it all came out and I couldn't believe I'd talked for nearly an hour'


'Lorraine has a wonderful way, which puts you at ease and helps eliminate fears. Gentle Steps is a perfect description of her approach'   

'I found counselling so helpful, to be able to talk to someone who did not judge me helped me to feel confident to open up and to think about things differently'


Wellington
Telford & Wrekin
Shropshire
TF1

Type of session

Online

Types of client

Young people
Adults
Older adults
Organisations
Employee Assistance Programme

Supervision

In person supervision
Online supervision
Telephone supervision

I hold the Post Graduate Level 7 MiP Certificate in Supervision and offer individual supervision to both qualified and trainee counsellors.

View supervision profile

Lorraine Roberts

Lorraine Roberts