Lorraine Roberts - Gentle Steps Counselling

Lorraine Roberts - Gentle Steps Counselling


07745 261577

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07745 261577

About me

I am a Shropshire based qualified therapeutic counsellor in the Telford & Wrekin area and registered member of the British Association of Counsellors and Psychotherapists. My theoretical approach is psychodynamic and I work to the BACP ethical framework. I have over 10 years experience in supporting people in the workplace and have also offered counselling support to clients in voluntary organisations. I can provide counselling support for a range of issues including anxiety, depression, anger management, eating disorders, general counselling, workplace Issues, personal development, relationships, self esteem, self harm, stress, trauma, domestic abuse, bereavement and loss or simply because life feels complicated and it would help to talk in a safe, contained and non judgmental space.

I have a private and welcoming counselling room in my own home, which is within easy access of Telford, Newport, Market Drayton and Shrewsbury. Here you can meet me for an initial discussion and to decide whether I am the right counsellor for you. There we can decide how we can work together on your journey towards getting where you would like to be.

I am a registered member of the BACP which means that I follow the BACP Ethical framework and provide a high standard of professional care.

I will work gently at your pace in order to develop an open, honest and trusting counselling relationship with you. I will provide you with a safe and confidential space, which I hope will enable you to feel free to express and explore your difficult feelings and to help uncover and identify underlying issues and make the steps towards a better understanding of yourself.

Together we will look at why you are seeking help and how we can approach your concerns. Exploring feelings in this way raises awareness and allows choices to be made to create the changes needed for a more fulfilled life. I will try to help you find a way forward that is right for you, and I will support you through this process, without judgment; respecting the decisions and choices you make and accompanying you on your journey to finding what is right for you.

Training, qualifications & experience

I have worked in workplace support for over 10 years and also provided counselling for clients at Family Support Services in Stoke-on-Trent and HomeStart in Telford. I have completed a Diploma in Therapeutic Psychodynamic Counselling and continually update my professional development, completing further training in CBT, Bereavement and Loss, Child Protection, Domestic Violence and Substance misuse, art therapy, mindfulness and emotional freedom technique. I have also delivered training for Level 2 Counselling skills and am a registered member of the BACP.

Relevant Qualifications

PTTLS (Passport to teaching in the Lifelong Learning sector)

Level 2 in Counselling Skills

​​​Level 3 Certificate in Therapeutic Counselling

TCL4 Diploma in Psychodynamic counselling

O.A. Diploma in CBT

Member organisations


Accredited register membership



£40.00 per session

Cancellation fees:

Over 24 hours - no charge (payment will be credited to next booked session)
Under 24 hours - £20.00
Under 12 hours - full fee
No show - full fee (unless reason beyond clients control)

Please Note that fees are payable in advance of each session.

Therefore the first payment is required at the end of the assessment if deciding to book a counselling session.

I can offer some concessions for counselling students or those on low income (benefits and students - proof required).

Further information

I offer face to face counselling.

Sessions last for a therapeutic hour of 50 minutes.

Sessions are currently available Wednesday daytime and some evenings, the latest appointment time is 8.10 pm.

Some testimonials from Clients

'Counselling has helped me immensely - to at least put things into perspective' July 2015

'Having counselling is the best thing I have ever done for myself'   January 2016

'i thought I had nothing to say, but then it all came out and I couldn't believe I'd talked for nearly an hour' January 2016

'Lorraine has a wonderful way, which puts you at ease and helps eliminate fears. Gentle Steps is a perfect description of her approach'     March 2016

'I found counselling so helpful, to be able to talk to someone who did not judge me helped me to feel confident to open up and to think about things differently' May 2016

Maps & Directions

Telford, TF1

Type of session

Online counselling: No
Telephone counselling: No
Face to face counselling: Yes

Practical details

Sign language: No
Other languages: None


Wheelchair access: Unspecified


I am able to offer some evening appointments, my last evening appointment time is 8.10 pm. Saturday mornings are available for short term counselling.

Types of client

Young people
Older adults
Employee Assistance Programme