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About me

Hi, I'm Kiersten, I am the founder of Paw Hearts - Pet Bereavement Counselling Services. I offer Face to Face Counselling sessions to anyone struggling with the loss of their beloved pet. Currently unable to offer Face to Face sessions due to COVID-19.

During these unprecedented times, i am now offering Telephone and Online support. I specialise in Grief and Bereavement and i am available to anyone who is struggling with their loss due to all the restrictions imposed on us during this virus. For anyone who was unable to be present at the death of their loved one or was unable to attend the funeral for whatever reason. Please do contact me, i can help.

Given the intense bond we have with our beloved pets, it's natural to feel devastated by feelings of grief and sadness. The bond can be broken by death, loss, theft or enforced separation. Talking to a qualified Pet Bereavement Counsellor who understands grief, can help you to cope with your loss and the healing process.

If you would like to get in touch to find out more about what I can offer, or if you would like to arrange some time to talk please contact me by telephone or email. I can offer a safe space for you to explore all your feelings connected to the grief you are feeling following your loss. I am non-judgemental, I have enormous empathy and I am passionate about being able to offer this service to anyone who needs to access it.

Training, qualifications & experience

  • Cruse Bereavement Care - Trainer
  • Cruse Bereavement Care - Bereavement Volunteer
  • k9focus - Pet Bereavement Volunteer
  • Highfield Level 3 Award in Education and Training
  • Level 4 Diploma in Therapeutic Counselling
  • Advanced Pet Bereavement Counselling Skills

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


National Counselling Society

The National Counselling Society

This Not For Profit association of counsellors and psychotherapists aim to support the counselling profession, members and training organisations.

In 2013 the NCS register was accredited by the Professional Standards Authority under the Accredited Voluntary Register Scheme. Accredited by the Professional Standards Authority.

Accredited register membership

National Counselling Society

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Other areas of counselling I deal with

Grieving Hearts

My experience is in Grief and Bereavement. I am a Bereavement Volunteer with Cruse and i would love to offer that experience to anyone who is also struggling with the loss of a loved one.

Grief can affect our daily lives in so many ways. We can feel we are going mad, feel angry, feel alone, feel depressed and lost, feel highly anxious with an inability to cope.

Sometimes, the cause of many of these symptoms can be Grief. Dealing with your Grief can help reduce these symptoms and enable you to adjust to your life around your loss.

It does not mean, that in doing so, you forget your loved one, it means that you are able to remember them more fondly and only reduce the more negative aspects related to Grief.

If any of this resonates with you, please do not hesitate to contact me. The initial consultation is free.

Therapies offered

  • Cognitive and behavioural therapies
  • Cognitive behavioural therapy (CBT)
  • Gestalt therapy
  • Humanistic therapies
  • Integrative
  • Person-centred therapy
  • Transactional analysis

Photos & videos


Additional information

Face to Face Counselling Sessions - £40 per hour

Half Day Training - £125 for 3 hours

Full Day Training - £250 for 6 hours

Concessions being made for Telephone and Online Counselling including to all NHS and keyowrkers, please do contact me for more information.


Appointments are available from Tuesday to Friday.

Weekend and Evening Appointments available by special arrangement only.

Further information

The service also offers training and workshops in Grief and Self Care to any organisations who deal with clients with high levels of emotional distress.

West Yelland

Type of session

In person
Home visits

Types of client

Older adults
Employee Assistance Programme

Key details

Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

During these unprecedented times i am now able to offer Telephone and Online Support. My experience is in Grief and Bereavement, anyone struggling with the restrictions of COVID-19 and their loss please do contact me.

Kiersten Fletcher-Cullum (MNCS Accred)

Kiersten Fletcher-Cullum (MNCS Accred)