Dr Jacqueline Hayes Verified Professional Verified Professional
Verified Professional

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About me

I am an experienced counsellor, psychotherapist and supervisor. I work with adults and young people (10 yrs+), and am guided by a humanistic approach to my work. I am trained in person-centred therapy, emotion-focused therapy and cognitive behavioural therapy. I teach humanistic therapies in a university to counselling psychology trainees.

I have worked in charitable organisations and private practice for over 10 years. In my most recent role I ran a university research clinic, working with young adult clients and supervising psychologists working in the clinic. I have helped clients of all ages with a wide range of problems.

It is very common to be unsure about who to pick when you are looking for a therapist to support you. I am happy to speak with you on the phone with no obligation to book a session. If you decide to book a session with me, there is also no obligation to continue therapy long term.

Training, qualifications & experience

I have 10 years experience as a qualified counsellor and psychotherapist, working with clients of all ages and who come to therapy for different reasons. I am also an experienced supervisor and trainer of psychologists and psychotherapists. I am known in my academic work for the specialist areas of hearing voices, and child and adolescent mental health, but I work in practice with a wide range of issues.

My qualifications include:

Diploma in person-centred counselling and psychotherapy (2010)

British Association of Counselling and Psychotherapy Accredited status (2013)

Certificate in cognitive behavioural therapy (2012)

Emotion focused therapy Level 1 (2017)

PhD Psychology (2011), The University of Manchester

BA Psychology (2004), The University of Manchester

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

British Association for Counselling & Psychotherapy

Other areas of counselling I deal with

Emotion regulation/emotion focused therapies


From £50.00 to £70.00
Free initial telephone session

Concessions offered for

  • Low income
  • Students
  • Unemployed

Additional information

My fees are £70 per session (50 mins).

Free initial telephone call.

A small number of concessionary places are available for those on universal credit, full time students, and XR volunteers (£50).

Supervision fees are £100 per 90 mins.

When I work

Mon Tue Wed Thu Fri Sat Sun

I am currently available on fridays.

Further information

Problems and issues I help with

There are many reasons why someone may seek therapy - from experiences of grief and loss, to traumatic experiences, to feeling ‘not ok’ but not being able to put our finger on why. Psychotherapy can help us to heal after difficult events, help us to make sense of what is happening in our lives, and empower us to make changes if this is what we want or need. Sometimes, we might just need help with figuring out how to adapt to a change in our circumstances. Here are a few examples of some issues I have worked with:

·       Depression and feeling low

·       Anxiety

·       Problematic eating

·       Relationship difficulties

·       Hearing voices

·       Bullying

·       Bereavement

·       Problems at school or work

·       Post-natal depression and anxiety

This is not an exhaustive list, and I work with adults of all ages as well as young people/teens, embracing diversity.


The therapy rooms I work from are confidential, comfortable spaces, with wheelchair and buggy accessibility (new mums/dads, you are welcome to bring baby too). My practice days are Tuesdays and Thursdays.

In our initial session, I will ask you about what you would like to gain from therapy and for a little information as background.

Please do contact me if you have any questions, I will be happy to answer them.


I am also a researcher, and have published widely in the disciplines of psychology, psychotherapy and counselling. I have worked at the University of Manchester, the Anna Freud National Centre for Children and Families/University College London, and the University of Roehampton. You can hear me speaking about some of my work here: https://www.bbc.co.uk/programmes/b09r4k4j (After Image, BBC R4’s Shortcuts).


What past clients have said

I contacted Jacqueline at a time in my life when I was at a real low following a breakdown in the relationship between my partner and I. Jacqueline was a sympathetic and understanding voice who listened to my problems and provided understanding and compassion. Without the counselling I received from Jacqueline I do not believe that I would have been able to recover from my depression and move forward with my life, certainly not within a relatively short time period of four months. I would advise anyone who is thinking of seeing a Counsellor to visit Jacqueline as she offers a first class service.


A while ago I was made redundant and after having had a very easy life (for many years) I was, and still am, surprised at how hard I found it in my new situation. I became very anxious and moderately depressed.

I made a choice to set up my own business which has certainly not been an easy one, but is the realization of a long held ambition! Throughout the difficult times I have found Jac tremendously supportive, a good listener, full of good ideas and I leave every session (well almost every session) feeling loads better and positive to get on with my life and fulfil my dream. I would recommend her services to anyone.


The experience of seeing Jac was unimaginably positive. It is easy to underestimate how much one person can help you turn your life around by seeing them for an hour a week.

As two women in a civil partnership, it was important for us to see a counsellor who neither had an issue with our sexuality nor was naive enough to assume our relationship would be the same as a heterosexual one. Jac is an intelligent counsellor who can follow and understand the complex and often politically volatile situations within relationships without expressing a bias towards one individual.

Speaking as an individual, I found that when talking to Jac about my partner whilst my partner was sat next to me helped me to be more candid and focused as to what was really important.

R & K

Type of session

In person

Types of client

Young people

Key details

Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.