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Jacqueline Durand - BSc (Hons), Dip.Couns, MBACP, Online & Telephone Counsellor

About me

Every now and then, we may need to make sense of our lives or an aspect of it. Seeking counselling may be an essential first step towards helping yourself rediscover or unlock the real you.

I am here to listen and work with you in a person-centred way. This means you will be the main focus of our sessions. To explore where you are at and what you may want or need to understand regarding something that may have been troubling you.

Together we can explore how you are feeling and possible changes you may or may not be ready to achieve. Sometimes just talking it through helps. Knowing someone cares to listen; feeling you have been heard.

Depending on all the circumstances, we can build a confidential, warm and safe space together as we work through what has been on your mind.

Training, qualifications & experience

  • BSc (Hons) Psychology
  • CPCAB Level 4 Diploma in Therapeutic Counselling
  • OU Certificate Social Sciences
  • CPCAB Level 3 Certificate in Counselling studies
  • CPCAB Level 2 Certificate in Counselling skills
  • OU BACP - How to do counselling online: a coronavirus primer

It has been a privilege to gain years of valuable experience, talking through work-related issues as a worker in the diverse public sector and busy trade union environment. I am currently a Voluntary Counsellor at Community Counselling. I have helped young people and adults on a low income, work through depression, anxiousness, stress and emotional trauma. To build up self-confidence and autonomy; burgeoning whilst seeking or discovering their own way.

Member organisations


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Therapies offered

  • Person-centred therapy


I currently offer evening and weekend online or telephone counselling only. This can be short-term or long-term person-centred therapy.

  • Initial Assessment             £25.00
  • Therapeutic Sessions       £40.00

Weekdays: 6.00 - 8.00pm

Saturdays: 10.00 - 3.00pm

Concessions offered for

  • Low income
  • Trainee counsellors

Further information

We will initially open our first session with an assessment noting any presenting issues you may be aware of. I will talk with you about some background information needed, to gain an overview of some of your experiences.

This will be 30 minutes; sessions thereafter will be 50 minutes.  We can discuss whether continuing to develop a therapeutic relationship is suitable for us both.

I look forward to talking with you very soon.

Type of session

In person
Home visits

Practical details

Sign language Unspecified
Other languages None

Types of client

Young people
Older adults
Employee Assistance Programme
Jacqueline Durand - BSc (Hons), Dip.Couns, MBACP, Online & Telephone Counsellor

Jacqueline Durand - BSc (Hons), Dip.Couns, MBACP, Online & Telephone Counsellor