About us

I.M.P.A.C.T Northeast provides early intervention services and are a bespoke Counselling, Family Support and Training enterprise business which is driven by local and wider community needs. We were initially set up to fill a gap in provision for people who were unable to get support due to not reaching threshold for statutory services or found that long waiting lists meant that they could not access support when the issue arose. However, with half of lifetime mental illness starting by the age of 14 we wanted to provide support to all ages at the point of need.

We offer a variety of therapeutic services which we provide from our head office in Sunderland as well as within schools and organisations across the North East. These include;
Private 1 to 1 Counseling for children, young people and adults.

Our counselling service is provided for individuals 4+ and uses a mixture of play therapy, talking thereapies and intervention based modalities. The service provided is dependant on the needs of the individual being supported.

Schools and organisation packages

These are provided on a bespoke basis, and tailored to the needs of the specific service. However, can include; counselling, intervention work, drop-ins, workshops, group work, staff and parent workshops and multi-agency working.

Friends resilience groups

Friends programmes use approaches drawn from Cognitive Behaviour Therapy (CBT) and the Positive psychology movement. They teach participants how to recognise and cope with their feelings and help increase social, emotional and psychological wellbeing alongside increaseing resilience and levels of coping.

Bespoke Workshops and Training

We offer a variety of training programmes and worskhops for individuals, schools or organisations. All our programmes are based on psychoeducation aim to give participants the tools to help themselves and others improve their wellbeing. They are bespoke and tailored to specific needs of the group taking part.

Support Groups

Each group is based around a specific issue and ran by a team of volunteers who have lived experience of mental health.

Training, qualifications & experience

All of our qualified counselling staff are fully qualified to a minimum level 5 and are insured and members of a professional body e.g. BACP. Counselling trainees and tutors who facilitate workshops and training are qualified to a minimum level 4. All staff have their skills and training evaluated and updated on a regular basis to ensure they are competent with the client group and issue they are working with.

Our more experienced counsellors have up to 6 years as practicing therapists and have worked for a variety of organisations and services across a wide range of organisations and areas and have experience of multi-agency working.

All staff have a specialist area and have a vast amount of experience of working with children, young people and adults in a variety of settings and have supported individuals with a wide range of issue including; anxiety, trauma, bereavement, abuse, depression or complex issues.

Member organisations *


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

We have verified that at least one professional at this organisation is registered with the relevant professional body.

Other areas of counselling we deal with

Carers issues

Pet bereavement


Family issues

Supporting Children in Care

Photos & videos


Additional information

Private Counselling

We offer private one to one counselling for children, adults and young people for £40 per session.

Schools and organisations

We have a wide range of cost-effective services available, most of which come with added value. For prices of our packages and bundles for organisations or schools, please get in touch.

Friends resilience programmes

There is a cost of £50 to attend this programme. This includes registration, parent guardian session, e-book and follow up refresher session.

Training Programmes

For further information and prices please contact us as costs vary dependant on need.


Opening hours are 9-5 Monday to Friday with limited availability some evenings or Saturdays.If when contacting us we are not available, please leave a message and we will reply within 24hrs.

Further information

All staff hold a current DBS check and undergo regular training.

All staff have regular supervision to ensure work is being carried out ethically and efficiently.

I.M.P.A.C.T Northeast C.I.C
2nd Floor, The Connect Building
1 Moor Terrace
Tyne And Wear

Type of session

In person

Types of client

Young people
Older adults
Employee Assistance Programme

Key details

Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a Counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the Counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.