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About me

Hello, my name is Holly, I am a qualified counsellor based in Norwich city centre.

As an Integrative therapist, I am able to draw on a wide range of theories and skills in order to tailor my approach to the individual needs of each person. I aim to understand and empathise with the difficulties you are experiencing, and work with you to explore these in a safe and accepting environment.

The therapeutic relationship is key to the way I work as a counsellor, and I will strive to be your companion through this part of your journey. I have experience of working with people from a variety of backgrounds and offer a non-judgemental inclusive space in which you will be accepted for the unique person you are.

If you are considering having counselling, I invite you to contact me to discuss what it is you are looking for. I understand that it is an important decision to choose the right counsellor who is best suited to you.

I believe that there is always hope for recovery and the possibility of a brighter future, so please do get in touch. I would be happy to answer any questions.

Training, qualifications & experience

  • Registered member of the BACP
  • Level 4 diploma in Therapeutic Counselling
  • Psychology (Bsc Hons)

I have an academic background in Psychology and a working background in the care sector working with children and adults with disabilities and autism.

I have also worked with individuals and families affected by domestic violence and substance misuse, and I have experience of working as a counsellor with various charities that specialise in the support of survivors of sexual abuse, and individuals with addictions and substance misuse issues.

Member organisations


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

Accredited register membership

British Association for Counselling & Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

Other areas of counselling I deal with

I have a particular interest in working with individuals who have experienced trauma. This includes people who may be experiencing dissociative identity disorder, dissociative symptoms, flashbacks or PTSD.

Therapies offered

  • Humanistic therapies
  • Integrative
  • Mindfulness
  • Other therapies
  • Person-centred therapy


My standard fees for individuals are:

£40 per 50 minute session.

£35 per 50 minute session when booked in a block of 4 (£140 total).

Limited concessions may be available on request.

Individual or Couples Counselling ~ Face to face, Online, Telephone.



Type of session

In person
Home visits

Practical details

Sign language Unspecified
Other languages None


Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Wheelchair user access

Wheelchair access and toilet facilities available.


Please contact me to check my availability. If I am unable to take your call, please leave me a message and I will call you back as soon as I am able.

Types of client

Young people
Older adults
Employee Assistance Programme
Holly McCrossen MBACP, BSc (Hons) Psych, Dip. Couns

Holly McCrossen MBACP, BSc (Hons) Psych, Dip. Couns