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About us

My name is Fiona Kay and our practice is based in the Andover Crisis and Support Centre. We are a counselling service open to the community and see women, men, couples and young people from the age of 16. We take referrals from G.P.s, the CMHT, Social Services, BUPA, colleges etc. We also take self referrals.

I manage a team of 6 volunteer counsellors.
Our approaches/theoretical bases include: Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Brief Solution Focused Therapy (BSFT) , Person Centred Therapy, Transactional Analysis, Compassion Focused Therapy, Mindfulness Focused CBT and/or integrative therapies.

We charge for this service and a person's contribution will be discussed in their assessment session and will vary according to means.

Training, qualifications & experience

I am a HCPC Registered Counselling Psychologist, have an MSc. in Counselling Psychology, a BSc. (hons) in Psychology and am an accredited member of the BACP. I have 22 years of experience.

My colleagues/team members qualifications include:

Caroline Hopton: has a Foundation Degree in Transactional Analysis (TA) and is an Accredited member of the BACP

Clarissa Lloyd: an Integrative Psychotherapist.

Rosy Oscroft: has a Foundation Degree in Humanistic Counselling based on Transactional Analysis.

Nicky Banks: is about to complete her final year studying for a Foundation Degree in Humanistic Counselling based on Transactional Analysis.

Laura Harrison: is also in her final year studying for a Foundation Degree in Humanistic Counselling based on Transactional Analysis.

Charlotte Jenkinson: is in her final year studying for a Foundation Degree in Humanistic Counselling based on Transactional Analysis.

Member organisations *

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


British Association for Counselling & Psychotherapy

BACP is one of the UK’s largest professional bodies for counselling and psychotherapy. Therapists registered with the Association fall into a number of different membership categories such as Individual Member, Registered Member MBACP and Registered Member MBACP (Accred), each standing for different levels of training and experience. MBACP (Accred) and MBACP (Snr Accred) members have achieved a substantial level of training and experience approved by the Association.

Registered members can be found on the BACP Register, which was the first register to achieve Accredited Voluntary Register status issued by the Professional Standards Authority. Individual Members will have completed an appropriate counselling and/or psychotherapy course and started to practise, but will not appear on the BACP Register until they've progressed to Registered Member MBACP status.

All members are bound by a Code of Ethics & Practice and a Complaints Procedure. Accredited by the Professional Standards Authority.

We have verified that at least one professional at this organisation is registered with the relevant professional body.

Therapies offered

  • Acceptance and commitment therapy (ACT)
  • Behavioural therapy
  • Cognitive and behavioural therapies
  • Cognitive behavioural therapy (CBT)
  • Cognitive therapy
  • Compassion-Focused Therapy
  • Couples counselling
  • Gestalt therapy
  • Humanistic therapies
  • Integrative
  • Interpersonal therapy
  • Mindfulness
  • Person-centred therapy
  • Solution focused brief therapy
  • Transactional analysis


As stated above our fees vary according to a person's financial means. Our minimum charge is £10 per session and the most someone pays is £75. Fees are agreed with our clients during their assessment. Our aim is to provide affordable, professional counselling to as many people as possible. For this reason we often have a long waiting list.

Concessions offered for

  • Keyworkers
  • Low income
  • OAPs
  • Students
  • Trainee counsellors
  • Unemployed


Mon 9 am - 6pm Tues 9 am - 4:30pm Wed 9 am - 4:30 pm Thurs: 1:30 - 4:30

Further information

Due to the current situation with the Coronavirus we are offering online and telephone counselling only. We hope to resume face-to-face counselling when safety for our clients - and our team - allows.

We have good connections with many other areas of support such as an Independent Sexual Violence Advisor (ISVA), an Independent Domestic Abuse Advisor (IDVA)  Rural Outreach Workers,  GPs, Social Services, the Community Mental Health Team (CMHT), facilitators of the Freedom Programme and the Who's in Charge Programme.

Andover Crisis And Support Centre
15-21 New Street
SP10 1EL

Key details

Sign language
Other languages None
Wheelchair user access

Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a counsellor's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the counsellor to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

We have accessibility when working from the Centre. We are currently working form home so appointments are on-line or by phone only - due to the current situation with Covid.

Type of session

In person
Home visits

Types of client

Young people
Older adults
Employee Assistance Programme
Andover Crisis And Support Centre

Andover Crisis And Support Centre