Confide Counselling Service

Confide Counselling Service

The Roy Fletcher Centre
12-17 Cross Hill

01743 351319

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About us

Confide Counselling Service has been providing quality, affordable counselling in Shropshire and Telford for 30 years. As a registered charity we work to ensure that all sections of the community can access our services. We work with individual clients and children and young people from the age of 11 upwards. Our premises located in the centre of Shrewsbury offers a discrete and comfortable location and has fully accessible facilities (including a loop system), we also have outreach in Telford. We offer face to face and telephone counselling.

Training, qualifications & experience

Confide is fortunate to be supported by a number of well-qualified volunteer and staff counsellors. All counsellors have completed a minimum of 2 years training, leading to a Diploma in Counselling. Counsellors are thoroughly assessed by internal and external assessors before starting counselling and their work is continually monitored. All Confide Counsellors are required to undertake ongoing professional development.

Confide is an Accredited Service of the British Association of Counselling and Psychotherapy(BACP) (the only service to hold such an external quality assurance mark in the county) and all its Counsellors and Supervisors work in accordance with the BACP Ethical Framework.

Confide is committed to supporting student counsellors and we usually have several students working towards qualification.

Member organisations *


Accredited register membership

* We have verified that at least one professional at this organisation is registered with the relevant professional body.


Confide offers a number of services, some of which are paid for and some are free of charge. We are committed to widening access to counselling and our Low Fee service involves the client making an affordable contribution to their sessions based on their individual income. For those clients that can afford to pay and wish to have rapid access to therapy we have a Fast Track service, the price of which is comparable with private counselling. From time to time there are a limited number of free services dependent on public contracts and grant funding. We have contracts with the NHS to provide counselling for clients registered with a Shropshire GP, BIG Lottery grant funding for telephone counselling and Libor funded counselling for armed forces personnel, veterans and their immediate family. See our website of contact the office for details on any current free services.

Further information

It is easy to access Confide Counselling Service, applications can be made by telephone, email, via the website enquiry form or using the contact facility on Counselling Directory.

Maps & Directions

Shrewsbury, SY1 1JE

Type of session

Online counselling: No
Telephone counselling: Yes
Face to face counselling: Yes

Practical details

Sign language: No
Other languages: None


Wheelchair access: Unspecified


Our office is open from 10am - 5pm Monday to Thursday and 10am - 4pm Friday. Counselling appointments are offered 9am - 8pm Monday - Thursday and 9am - 3pm Fridays.

Types of client

Young people
Older adults
Employee Assistance Programme