Caroline Marshall Msc, PgDip, MBACP Accredited and Registered

Caroline Marshall Msc, PgDip, MBACP Accredited and Registered


Oakridge Business Centre
Weston Road
ST16 3RS

07702 872695

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About me

I have always enjoyed helping people and in 1996 began volunteering for Victim Support to support victims of crime.  I found volunteering and helping vulnerable people very rewarding and it made me want to pursue it as a career.  This began my counselling journey.

I went on to offer my help to other volunteering agencies over the years:

  • EMERGE (working with adult survivors of childhood abuse);
  • The Dove Service (working with individuals struggling with bereavement, loss and long term illness)
  • The Stafford and District Bereavement and Loss Support Service
  • Staffordshire Women's Aid counselling women survivors of domestic violence.

After completion of my masters degree in counselling, I worked as a therapist for a Primary Care Service that received referrals from GP surgeries and the Community Mental Health Team for clients struggling with mental illness.

I now work in private practice and have done so since 2016

Areas of experience and competence:

Anxiety, panic, stress, low mood, depression, physical/emotional/sexual abuse, panic, bereavement, loss, long term illness, low self esteem, trauma, termination, miscarriage and relationship difficulties.

What can I offer you?

My aim is to offer you a space to work through any difficulties you are experiencing in life and to reduce any distress these may be causing you.

I offer a professional, safe, supportive and confidential space to those who wish to work through any problematic issues they may be experiencing.

I firmly believe that we all have the potential to change but we sometimes need a little help and guidance in knowing how to do this. I would say that when people can understand themselves better and are able to see that they have the power to change things, that is generally a start in their road to recovery.

This first step takes courage and is the start of you trying to move forward with your life. Sometimes it is hard to do this on your own and that's where counselling can help make sense of your situation.


When people get in contact and they have given me an outline of their needs, the common questions tend to be:

Can you help me?

I have developed a style that adapts to client need and when we meet for the first time I will be interested in knowing why now, what you hope to achieve in therapy and how we might work together. I don't like labelling people but these can be helpful categories for clients to understand the areas I have worked with (see "Areas of Experience and Competence").

How many sessions will I need?

I offer short or long term sessions depending on what is best fit. When I am able to meet with you and assess your goals of therapy, it may become clearer how to answer this specifically, but difficult to put a number on it here.  However, the sessions usually start off weekly, then move to fortnightly; some clients then choose to check in with me as and when they need the space to talk.

I offer sessions whilst they are of benefit and are in your best interests.

How much do you charge and how long are the sessions?

I charge £45.00 for 50 minutes


Oakridge Business Centre is an old building which I share with other working professionals.  It has lots of character and is set in a quiet location at the end of a sweeping driveway behind secure gates offering parking for the duration of your visit.

Oakridge is situated off the north side of the A518 Weston Road approximately three quarters of a mile east from Stafford town centre. A regular bus service runs to Stafford Hospital from the town centre stops on the main Weston Road close to the location. Junction 14 of the M6 is approximately two miles away.

Training, qualifications & experience

My counselling education was carried out with Staffordshire University.

The MSc Psychotherapeutic Counselling is an integrative approach, based on Prochaska and Norcross' Transtheoretical Model of Change (TTM).  This model explores the how, when and what to change.

I was able to study in-depth some of the most influential theories, in particular Humanistic, Psychodynamic and Cognitive Behavioural theories, although other approaches were covered such as systemic, solution focused, attachment and experiential etc.

Put simply, my counselling training, knowledge and experience has given me the necessary knowledge, insight and skills to know how to work with clients that present themselves for counselling.

I am also aware that certain clients might benefit from a different approach to my own and I would always endeavour to point clients in the appropriate direction for their needs .

I am passionate about the work I do and believe in clients having the potential to change, given the right environment to do this.

I began my counselling skills training in 2004 and went on to gain the necessary qualifications:

MSc in Psychotherapeutic Counselling
Post Graduate Diploma in Counselling
Post Graduate Diploma in Cognitive Behavioural Therapy (CBT)
BSc Psychology/Literature Joint Hons 2:1
Certificate in Counselling

British Association of Counselling and Psychotherapy (BACP)

The British Association for Counselling and Psychotherapy (BACP) is a large organisation that many counsellors around the UK are registered with. They're not only a charity but also an accrediting body that set certain standards and codes of ethics for counsellors and psychotherapists to adhere to.

I am professionally qualified, registered and accredited member of the British Association of Counselling and Psychotherapy (BACP).

I abide by the Code of Ethics set out by the BACP Ethical Framework for Good Practice in Counselling and Psychotherapy in my work with individuals.

BACP demand a commitment from its members to attend regular monthly Supervision as well as a commitment to Continued Professional Development (CPD).  This is essential to maintain good practice, update knowledge and develop further skills to increase competencies for working in this field with vulnerable people.

DBS Enhanced Check updated September 2018 (previously knows as CRB).

Member organisations

Registered / Accredited


Accredited register membership

Other areas of counselling I deal with

Continued Professional Development:

During the each year I have completed a minimum of 30 hours CPD and these have covered many areas of special interest within the counselling field to build on the knowledge I already have.  I have found myself working with young people, especially around anxiety and self harm and this prompted me to gather further training to enhance my skills in this area.  Supervision is the platform to identify training needs and challenges as well as celebrate successful outcomes.

I am hoping to embark on training in the New Year in order to extend my criteria to working with couples.  I will update this space once this is completed to offer my services to couples as well as individuals struggling within their relationships with themselves and others.

Photos & videos

  • Counselling Premises
  • Oakridge
  • Oakridge Entrance
  • Therapy Room


Session Fee:              £45.00 (50 minutes)

Extended Session:    £65.00 (1 hour and 15 minutes)

Further information

First Contact

I prefer to speak to you to answer any questions you may have either over the phone or in person. If you do call me, please leave a message with your name and contact number and a convenient time to call you back.  I will call you back as soon as I can.

I would aim to return your call the same day wherever possible.

When texting me, I would ask it is for the purpose of arranging/re-arranging appointments only.

Seeing someone about real vulnerable issues can be a scary thing to do, but I would encourage you to take the first step of making contact because that first step will mean that you are no longer facing this completely on your own. 

What will the first session be like?

The first session together I would say is more about making you feel at ease and gathering information from you. It is my aim to understand what has brought you to therapy and what you would like to get out of it.

For example, it may be you just need someone to listen without judgement, or you might be looking for some guidance on how to make some positive changes to improve your well-being but are unsure how.

It is so important that you feel you can talk to me and feel comfortable with me. I believe the relationship to be key to psychological change and that this relationship has to feel right for both client and counsellor for any progress to be made in therapy.

By the end of the first session, it will be up to you if you want to schedule more sessions with me. We can tailor the sessions to suit your needs. For example, we can agree a set number of sessions if you prefer this, or we can book session by session as long as you feel you need the therapy and it is in your best interests.

At this stage and the first time we meet, will be an opportunity for me to answer any questions or allay any fears you may have about the therapy.

If you do not see your problem here it does not mean I won't be able to help you. Please call to discuss as it is very difficult to include everything counselling can cover.

If I can't help you I may be able to point you in the right direction in order that you get the support you need.

It is my job to have your best interests at heart at all times.

Maps & Directions

Stafford, ST18
Stafford, ST16 3RS

Type of session

Online counselling: No
Telephone counselling: No
Face to face counselling: Yes
Home visits: No

Practical details

Sign language: No
Other languages: None


Accessibility information
Wheelchair access: Unspecified

The therapy room is on the ground floor of the building as are the toilet facilities but there is not a disabled toilet.


Flexible hours

Weekdays: Monday, Wednesday, Thursday and Friday

Weekends: As required to meet demands

Types of client

Young people
Older adults