Caroline Marshall Msc, PgDip, MBACP Accredited and Registered

Caroline Marshall Msc, PgDip, MBACP Accredited and Registered


Unit 4, Hollins Business Centre
Marsh Street
ST16 2RH

07702 872695

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About me

Background Information

I volunteered for Victim Support in 1996 supporting victims of crime.  During this time I realised how much I enjoyed helping vulnerable people and this became the start of my counselling journey.

I have volunteered for EMERGE (working with adult survivors of abuse as children); The Dove Service; The Stafford and District Bereavement and Loss Support Service (working with individuals struggling with bereavement, loss and long term illness and Staffordshire Women's Aid counselling women survivors of domestic violence.

I previously worked as a therapist for a Primary Care Service receiving referrals from GP surgeries for clients struggling with depression and anxiety.

I am competent working with anxiety, stress, depression, abuse, panic, bereavement, loss, long term illness, low self esteem, trauma, termination, miscarriage and general relationship difficulties etc.

I have been working in private practice since the Summer of 2016.

Current Practice is in Stafford - I work with Adults over 16 years of age

Life can feel overwhelming at times making you feel more vulnerable than usual. If you feel like this, it can help having someone to talk to who can understand.

I have developed a style that adapts to client need and when we meet for the first time I will be interested in knowing why now, what you hope to achieve in therapy and how we might work together.

My aim is to provide the right environment for you to work through any difficulties you are experiencing in life and to reduce any distress these difficulties may be causing you.

I firmly believe that we all have the potential to change but we sometimes need a little help and guidance in knowing how to do this. I would say that when people can understand themselves better and are able to see that they have the power to change things, that is generally a start in their road to recovery.

This first step takes courage and is the start of you trying to move forward with your life. Sometimes it is hard to do this on your own and that's where counselling can help make sense of your situation.

I offer short or long term sessions depending on what is best fit.

I offer sessions whilst they are of benefit and are in your best interests.

I am reminded every time I see a client just what a privileged position I have in being able to be alongside them as they move forward in life.

My practice is located within walking distance of the town centre.  I offer a professional, safe, supportive and confidential space to those who wish to work through any problematic issues they may be experiencing.

There are a number of free parking spaces surrounding the building for a time limited period which would be sufficient for a session visit.

The office is also minutes away from a bus stop (Greyfriars) which is on the main route for buses arriving from the north and south of Stafford as well as Newcastle under Lyme and Stoke on Trent.

Training, qualifications & experience

My education and training background in Counselling was with Staffordshire University.  The MSc Psychotherapeutic Counselling was an integrative approach, based on Prochaska and Norcross' Transtheoretical Model of Change (TTM).  They explore the how, when and what to change and suggest the use of major theories at different stages of a client's development.

During my training, there was opportunity to study in-depth some of the most influential theories, in particular Humanistic, Psychodynamic and Cognitive Behavioural theories, although other approaches were covered such as systemic, solution focused, attachment, experiential etc.

It can be confusing to clients as to what all this this means.  In short, my counselling training, knowledge and experience has given me the necessary insight and skills to know how to work with clients that present themselves for counselling; equally I am also aware that certain clients might benefit from a different approach to my own and I would always endeavour to point clients in the appropriate direction for their needs .

I am passionate about the work I do and believe in clients having the potential to change, given the right environment to do this.

I began my counselling skills training in 2004 and went on to gain the necessary qualifications with Staffordshire University:

  • MSc in Psychotherapeutic Counselling
  • Post Graduate Diploma in Counselling
  • Post Graduate Diploma in Cognitive Behavioural Therapy (CBT)
  • BSc Psychology/Literature Joint Hons 2:1
  • Certificate in Counselling

I am professionally qualified, registered and accredited member of the British Association of Counselling and Psychotherapy (BACP).

I abide by the BACP Ethical Framework for Good Practice in Counselling and Psychotherapy in my work with individuals. BACP also demand a commitment to monthly Supervision and Continued Professional Development in order to maintain good practice, update my knowledge and enhance my existing skills when working with individuals.

DBS Enhanced Check updated September 2018 (previously knows as CRB).

Member organisations

Registered / Accredited


Accredited register membership

Photos & videos

  • Therapy Room
  • Therapy Room


Session Fee:           £45.00 (50 minutes)

Double Session:    £65.00 (1 hour and 15 minutes)

Further information

First Contact

I prefer to speak to you to answer any queries you may have either over the phone or in person. If you do call me, please leave a message with your name and contact number and a convenient time to call you back.  I will call you back as soon as I can.

I would aim to return your call the same day wherever possible.

When texting me, I would ask it is for the purpose of arranging/re-arranging appointments only.

Seeing someone about real vulnerable issues can be a scary thing to do, but I would encourage you to take the first step of making contact because that first step will mean that you are no longer facing this completely on your own. 

What will the first session be like?

The first session together I would say is more about making you feel at ease and gathering information from you. It is my aim to understand what has brought you to therapy and what you would like to get out of it.

For example, it may be you just need someone to listen without judgement, or you might be looking for some guidance on how to make some positive changes to improve your well-being but are unsure how.

It will be an opportunity for me to answer any questions or allay any fears you may have about the therapy.  

It is so important that you feel you can talk to me and feel comfortable with me. I believe the relationship to be key to psychological change and that this relationship has to feel right for both client and counsellor for any progress to be made in therapy.

By the end of the first session, it will be up to you if you want to schedule more sessions with me. We can tailor the sessions to suit your needs. For example, we can agree a set number of sessions if you prefer this, or we can book session by session as long as you feel you need the therapy and it is in your best interests.

If you do not see your problem here it does not mean I won't be able to help you. Please call to discuss as it is very difficult to include everything counselling can cover.

If I can't help you I may be able to point you in the right direction in order that you get the support you need.

It is my job to have your best interests at heart at all times.

Maps & Directions

Stafford, ST18
Stafford, ST16 2RH

Type of session

Online counselling: No
Telephone counselling: No
Face to face counselling: Yes
Home visits: No

Practical details

Sign language: No
Other languages: None


Accessibility information
Wheelchair access: No

Therapy room is ground-floor but the toilet facilities are up some stairs.


Wednesday: 1.00 a.m.-8.00 p.m.; Thursday 1.00 p.m.-8.00 p.m.

Types of client

Young people
Older adults