Caroline Donaldson Verified Professional Verified Professional
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MSc (Psych); CTA; UKCP; MBACP, MA (Cantab); SW13
Barnes, London, SW13

About me

***I will be on an extended sabbatical from 31st March 2022. I am still seeing a few clients until then, but only those who wish for very brief / supportive work.

  • Finding the right therapist can be confusing and daunting. It's worth the effort to speak to a few who look like they might be suitable, in the right place and at the right cost for you. Please send me your enquiry and we can arrange to talk for up to 20 minutes over the phone free of charge about the basic details. If we seem like a good match we can meet for an initial assessment session. It is vital that clients feel happy and confident that we can talk together to make the process work best.

I am a counsellor and psychotherapist with nine years clinical experience working with people suffering from mental distress and disorder. I have worked as a psychotherapeutic assessor for the Metanoia Institute, and I am CRB checked and registered with the ICO. I have also had intensive couples training, working with the highly regarded marital therapist, Andrew G Marshall.

When you're feeling overwhelmed, sad and anxious, talking to someone outside your family or circle of friends is useful, not just because of the relief it offers but also the fresh perspectives it brings. Talking therapists are trained to help you think afresh about yourself, the real nature of your needs and how to help you find your own answers.

The warm, supportive relationship I aim to build with individuals and couples is a vital element offering time and focus as we reflect on thoughts and feelings in confidence and safety.  This helps you think more clearly about how and when these thoughts and feelings combine negatively to affect your behaviour leading to insight, relief and the chance for you to lead a more satisfying life.

I work with clients on a wide range of issues including:

-        Anxiety and depression

-        Relationship and family problems

-        Stress

-        Low self-esteem

-        Communication problems

-        Work related problems

-        Bereavement and loss

-        Trauma

-        Childhood neglect and problems

-        Marital problems

-        Loss of purpose in life

What will happen in our first session?

If we decide to proceed following your free telephone consultation, your initial session is 50 minutes in which you describe your reasons for seeking therapy. I will ask questions about you, your background and family, work and medical history before we attend to the reasons which are bringing you to seek help. (This information is confidential and protected by my privacy policy updated in line with the changes in GDPR. Clients are welcome to see this policy if they wish. In line with this, clients need not give details about the nature of the problem in their email enquiry as this can be discussed in the initial telephone call.)

We will explore your expectations for therapy and think about your goals. It is sometimes possible to arrange longer sessions subsequently should you wish to do this. Otherwise, all our sessions will be 50 minutes long on the same day and at the same place each week.

How can I help?

-        Counselling: You may be looking for the opportunity to explore your thoughts, feelings and behaviour, how you are functioning currently. In the context of health, ‘counselling’ is used to describe relatively brief treatment (typically 6 – 12 sessions). They will focus on a problematic situation or a specific symptom.

-       Psychotherapy: This is usually a longer-term treatment that focuses on gaining insight into long term physical and emotional problems. The aim is to effect lasting change. Psychotherapy aims to explore the deeper unconscious processes in the personality that influence the way we relate to ourselves and others. People can choose psychotherapy to discover more about themselves, and to live their lives in a more rewarding and satisfying way.

My Approach

I am a psychotherapist and counsellor in Transactional Analysis (TA), qualified as a Certified Transactional Analyst (CTA) with an MSc in TA Psychotherapy. I base my work on Relational TA, informed by humanistic bio-psycho-social approaches.

TA is a theory of personality and a method of psychotherapy for personal growth and change. One of the strengths of TA is the way in which client and therapist take equal responsibility for setting and achieving the goals of therapy together. Whilst your concerns are serious, you can also expect to find humour alongside the ‘Aha!’ moments. It is my practice to review things regularly to monitor progress; invite you to give me feedback on our work and this process in itself is one of the most valuable aspects of therapy.

As I work ‘relationally’, I will think about the dynamics of our relationship. This gives us an opportunity to address your thoughts, feelings and behaviour patterns as they emerge ‘live’ in our sessions. It is not just a cliche that many of us are damaged in relationship and can be healed in relationship too.

I understand how difficult it is to find the 'right' therapist so I welcome your call, however tentative, to find out more about me and the process.

Training, qualifications & experience

My Background:

Originally, I worked in the commercial sector after graduating with a liberal arts degree. After raising a family and a post-graduate foundation year at Birkbeck College, London University, I completed the four year training as a psychotherapist at the Metanoia Institute, a highly regarded training and counselling organisation in West London. I understand and have experience of the personal and professional pressures which people face. Plus, I have undertaken different forms of psychotherapy myself which has been critical to my development as a person and a therapist. I also draw on my experience working in different clinical settings both as a counsellor, psychotherapist and as a psychotherapeutic assessor. My training included an internship at an NHS mental health facility for patients suffering from serious personality disorders and the most severe difficulties.

  • MSc in Psychotherapy (with Distinction)
  • Diploma in Relational Transactional Analysis Psychotherapy
  • Diploma in Psychotherapeutic Counselling (with Distinction)
  • I am a Certified Transactional Analyst, commissioned by the European Association of Transactional Analysis.
  • MA Cantab 1984.
  • BA (Hons) Cantab 1978.
  • Metanoia Counselling and Psychotherapy Service (MCPS), 2012 - 2013
  • Ealing Abbey Counselling Service 2013 to December 2018
  • Psychotherapeutic Assessor at MCPS 2015 - 2017.

Mental Health Familiarisation Placement at NHS Cassel Hospital for Personality Disorders Summer 2016.

Couples' counselling at Andrew G. Marshall Marital Therapy, London EC1, 2017 - 2018.

Professional Bodies:

  • BACP, (British Association of Counselling and Psychotherapy).
  • EATA, (European Association of Transactional Analysis).
  • IARTA, (International Association of Relational Tranactional Analysis).
  • Metanoia Institute.
  • I adhere to the ethical principles of these bodies. In keeping with this I am regularly supervised by highly qualified supervisors in all my areas of work, and I also attend regular developmental training and CPD.

Member organisations

Registered / Accredited

Registered / Accredited

Being registered/accredited with a professional body means an individual must have achieved a substantial level of training and experience approved by their member organisation.


UK Council for Psychotherapy (UKCP)

The UK Council for Psychotherapy (UKCP) is a leading professional body for the education, training and regulation of psychotherapists and psychotherapeutic counsellors. Its register is accredited by the government's Professional Standards Authority.

As part of its commitment to protect the public, it works to improve access to psychotherapy, to support and disseminate research, to improve standards and to respond effectively to complaints against its members.

UKCP standards cover the range of different psychotherapies. Registration is obtained by training or accrediting with one of its member organisations, or by holding a European Certificate in Psychotherapy. Accredited by the Professional Standards Authority.


British Association for Counselling & Psychotherapy (BACP)

BACP is one of the UK’s leading professional bodies for counselling and psychotherapy with around 60,000 members. The Association has several different categories of membership, including Student Member, Individual Member, Registered Member MBACP, Registered Accredited Member MBACP (Accred) and Senior Registered Accredited Member MBACP (Snr Acccred).

Registered and accredited members are listed on the BACP Register, which shows that they have demonstrated BACP’s recommended standards for training, proficiency and ethical practice. The BACP Register was the first register of psychological therapists to be accredited by the Professional Standards Authority (PSA).

Accredited and senior accredited membership are voluntary categories for members who choose to undertake a rigorous application and assessment process to demonstrate additional standards around practice, training and supervision.

Individual members will have completed an appropriate counselling or psychotherapy course and started to practise, but they won’t appear on the BACP Register until they've demonstrated that they meet the standards for registration. Student members are still in the process of completing their training.

All members are bound by the BACP Ethical Framework and a Professional Conduct Procedure.

Accredited register membership

UK Council for Psychotherapy

Accredited Register Scheme

The Accredited Register Scheme was set up in 2013 by the Department of Health (DoH) as a way to recognise organisations that hold voluntary registers which meet certain standards. These standards are set by the Professional Standards Authority (PSA).

This therapist has indicated that they belong to an Accredited Register.

UK Council for Psychotherapy

Other areas of counselling I deal with

Hearing loss

Loss of purpose in life

Photos & videos


Additional information

Fees per session:

Initial individual sessions: £50 for 50 minutes

Subsequent individual sessions: £75 for 50 minutes

Initial couples' sessions: £60 for 60 minutes

Subsequent couples' sessions £85 for 60 minutes

We meet at the same time and in the same place weekly. Clients pay in cash at the start of sessions or by bank transfer. My cancellation policy is 48 hours' notice.

When I work

Weekdays, Monday to Thursday.

Further information

My private practice is on the Barnes/Putney borders on a private road with easy, free parking. There is good public transport with rail links to Barnes station 7 minutes walk away, and the 22 bus stop on Putney Common, 5 minutes walk away. We are two minutes walk from the Upper Richmond Road with its regular bus services.

* Please note that my therapy room is on the first floor with no lift, so would not be suitable for those with mobility issues.

Barnes, London, Barnes, London, SW13

Type of session

In person

Types of client

Young people
Older adults

Key details

Due to the need to climb stairs, my practice would not suit clients with mobility problems.

Caroline Donaldson

Caroline Donaldson