Caroline Donaldson, MA Cantab; BA (Hons) Cantab; MBACP, Barnes SW13.

Caroline Donaldson, MA Cantab; BA (Hons) Cantab; MBACP, Barnes SW13.

Barnes, London
Barnes, London

Save profile

Barnes, London
Barnes, London

About me

It can be daunting to start the search for a therapist to explore and heal some of the most sensitive and personal aspects of our lives. So the first thing to do is to check out a few therapists who look like they might be suitable, in the right place and at the right cost for you. Please send me your enquiry and we can arrange to speak for up to 20 minutes over the phone free of charge about the basic details. If we seem like a good match we can meet for an initial assessment session. It is vital that clients feel happy and confident that we can talk together to make the process work best.

I am a post-graduate psychotherapist with eight years clinical experience working with people suffering from mental distress and disorder. I am CRB checked and registered with the ICO. I have also had intensive couples training and work with the highly regarded marital therapist, Andrew G Marshall.

When you're feeling overwhelmed, sad and anxious, talking to an empathic professional counsellor, someone outside your family or circle of friends might help.  I offer face-to-face therapy to individuals and couples seeking help with a wide range of problems including stress, low self-esteem, communication and behaviour problems.

Whatever the nature of your problem, my aim is to encourage a warm, supportive environment. Here, you would have the time to reflect on your thoughts, feelings and behaviour confidentially and safely, leading to insight, relief and the chance for you to lead a more satisfying life.

I have worked with clients on a wide range of issues including:

-        Anxiety and depression

-        Relationship and family problems

-        Stress

-        Low self-esteem

-        Communication problems

-        Work related problems

-        Bereavement and loss

-        Trauma

-        Childhood neglect and problems

-        Marital problems

-        Loss of purpose in life

What will happen in our first session?

If we decide to proceed following your free telephone consultation, your initial session is 50 minutes in which you describe your reasons for seeking therapy. I will ask questions about you, your background and family, work and medical history before we attend to the reasons which are bringing you to seek help. (This information is confidential and protected by my privacy policy updated in line with the changes in GDPR. Clients are welcome to see this policy if they wish. In line with this, clients need not give details about the nature of the problem in their email enquiry as this can be discussed in the initial telephone call.)

We will explore your expectations for therapy and think about your goals. It is sometimes possible to arrange longer sessions subsequently should you wish to do this. Otherwise, all our sessions will be 50 minutes long on the same day and at the same place each week.

How can I help?

-        Counselling: You may be looking for the opportunity to explore your thoughts, feelings and behaviour, how you are functioning currently. In the context of health, ‘counselling’ is used to describe relatively brief treatment (typically 6 – 12 sessions). They will focus on a problematic situation or a specific symptom.

-       Psychotherapy: This is usually a longer-term treatment that focuses on gaining insight into long term physical and emotional problems. The aim is to effect lasting change. Psychotherapy aims to explore the deeper unconscious processes in the personality that influence the way we relate to ourselves and others. People can choose psychotherapy to discover more about themselves, and to live their lives in a more rewarding and satisfying way.

My Approach

I am a psychotherapeutic counsellor in Transactional Analysis (TA), and in the final stages of qualifying as a Certified Transactional Analyst (CTA) with an MSc in TA Psychotherapy. I base my work on TA informed by current research on neuro-biology, attachment and regulation theories.

TA is a theory of personality and a method of psychotherapy for personal growth and change. One of the strengths of TA is the way in which client and therapist take equal responsibility for setting and achieving the goals of therapy together. Whilst your concerns are serious, you can also expect to find humour alongside the ‘Aha!’ moments. It is my practice to review things regularly to monitor progress; invite you to give me feedback on our work and ensure you’re happy with the way it is going.

As I work ‘relationally’, I will think about the dynamics of our relationship. This gives us an opportunity to address your thoughts, feelings and behaviour patterns as they emerge ‘live’ in our sessions. I believe that many of us are damaged in relationship and can be healed in relationship too.

I recognise the challenge of finding the 'right' therapist for you so I welcome your call, however tentative, to find out more about me and the process.

Training, qualifications & experience

My Background:

I worked in the commercial sector after graduating with a liberal arts degree. After raising a family and following a post-graduate foundation year at Birkbeck College, London University, I began training and completed the four year training as a psychotherapist at the Metanoia Institute, a highly regarded training and counselling organisation in West London. I understand and have experience of the personal and professional pressures which people face. Plus, I have undertaken different forms of psychotherapy myself which has been critical to my development as a person and a therapist. I also draw on my experience working in different clinical settings both as a counsellor and as a psychotherapeutic assessor. My training included an internship at an NHS mental health facility for patients suffering from serious personality disorders and the most severe difficulties.

  • Counsellor registered with BACP.
  • Diploma (with Distinction)in Psychotherapeutic Counselling in Transactional Analysis, Metanoia Institute.
  • I have completed my MSc in Transactional Analysis Psychotherapy with Distinction, Metanoia Institute, this is to be ratified in February 2019 by Middlesex University.
  • I am a Certified Transactional Analyst, commissioned by the European Association of Transactional Analysis.
  • MA Cantab 1984.
  • BA (Hons) Cantab 1978.

Volunteer counselling at the Metanoia Counselling and Psychotherapy Service (MCPS), 2012 - 2013 and at Ealing Abbey Counselling Service 2013 to December 2018.

Psychotherapeutic Assessor at MCPS 2015 - 2017.

Mental Health Familiarisation Placement at NHS Cassel Hospital for Personality Disorders Summer 2016.

Couples' counselling at Andrew G. Marshall Marital Therapy, London EC1, 2017 - 2018.

Professional Bodies:

  • BACP, (British Association of Counselling and Psychotherapy).
  • EATA, (European Association of Transactional Analysis).
  • IARTA, (International Association of Relational Tranactional Analysis).
  • Metanoia Institute.
  • I adhere to the ethical principles of these bodies. In keeping with this I am regularly supervised by highly qualified supervisors in all my areas of work, and I also attend regular developmental training and CPD.

Member organisations


Accredited register membership

Other areas of counselling I deal with

Hearing loss

Loss of purpose in life

Photos & videos

  • Therapy room


Fees per session:

Individual sessions, daytime: £50; evening: £60 (after 6pm)

Couples' sessions, daytime: £60; evening: £70 (after 6pm)

Couples' sessions in London EC1: £75 (Currently unavailable)

Each session is 50 minutes' duration starting and finishing punctually. We meet at the same time and in the same place weekly. Clients pay in cash at the start of the session. My cancellation policy is 48 hours' notice.

Further information

My private practice is on the Barnes/Putney borders on a private road with easy, free parking. There is good public transport with rail links to Barnes station 7 minutes walk away, and the 22 bus stop on Putney Common, 5 minutes walk away. We are two minutes walk from the Upper Richmond Road with its regular bus services.

* Please note that my therapy room is on the first floor with no lift, so would not be suitable for those with mobility issues.

Maps & Directions

Barnes, London, SW13

Type of session

Online counselling: No
Telephone counselling: No
Face to face counselling: Yes

Practical details

Sign language: No
Other languages: None


Wheelchair access: No

Due to the need to climb stairs, my practice would not suit clients with mobility problems.


Weekdays, Monday to Friday. Please call for current availability.

Types of client

Young people
Older adults