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  • Enabling cookies

Enabling cookies

A cookie is information that is stored on your computer by the websites that you visit.

Cookies serve many purposes, one of which is to store settings for websites, for example your username, password, preferred language or your location. Storing this information in cookies will mean that when you return to visit the website again, your browser will return the cookies belonging to the site so that it can present you with the information you have previously entered.

Cookies store a variety of information, but can only do so if you provide the information in the first place. No website will be able to gain access to information which you did not provide them.

Most Internet browsers already have a default preference set-up as to how they handle cookies, but you can customise and change this information in your browser settings.

If you have entered the correct username and password to access the Member’s Area but are still unable to log in, it might be because your browser’s cookie functionality has not been enabled.

Please find your browser in the list below and follow the instructions to enable cookies:

On this page

  • Microsoft Internet Explorer 6 for Windows
  • Microsoft Internet Explorer 7 or 8 for Windows
  • Microsoft Internet Explorer 9 or 10 for Windows
  • Mozilla Firefox for Windows and Mac OS X
  • Google Chrome for Windows and Mac OS X
  • Safari for Mac OS X
  • Safari for Windows
  • iPhone, iPad & iPad touch

Microsoft Internet Explorer 6 for Windows

To enable cookies in Internet Explorer 6:

  1. Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  2. Click Advanced.
  3. Select "Override Automatic Cookie Handling."
  4. Select the "Accept" or "Prompt" option under "First-party Cookies."
  5. Select the "Accept" or "Prompt" option under "Third-party Cookies." (If you select the "Prompt" option, you'll be asked for approval every time a website attempts to send you a cookie.)
  6. In the Internet Options window, click OK to exit.

Microsoft Internet Explorer 7 or 8 for Windows

To enable cookies in Internet Explorer 7 or 8:

  1. Open Internet Explorer.
  2. Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  3. Double-click the Internet Options icon.
  4. Select the Privacy tab.
  5. Click Advanced.
  6. Select "Override automatic cookie handling" under the "Cookies" section in the Advanced Privacy Settings window.
  7. Select the "Accept" or "Prompt" option under "First-party Cookies."
  8. Select the "Accept" or "Prompt" option under "Third-party Cookies." (If you select the "Prompt" option, you'll be asked for approval every time a website attempts to send you a cookie.)
  9. In the Internet Options window, click OK to exit.

Microsoft Internet Explorer 9 or 10 for Windows

  1. Open Internet Explorer.
  2. Click the Tools button, and then click Internet options. 
  3. Click the Privacy tab, and then, under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK.

Mozilla Firefox for Windows and Mac OS X

  1. Open Mozilla Firefox.
  2. On the menu bar, click on the Firefox menu (Tools in Windows) and select Preferences (Options in Windows).
  3. Select the Privacy panel.
  4. Set Firefox will: to Use custom settings for history.
  5. Check mark Accept cookies from sites to enable Cookies, and uncheck it to disable the
  6. Close the Preferences window.
  7. Refresh your browser.

Google Chrome for Windows and Mac OS X

To enable cookies in Chrome:

  1. Click the wrench icon.
  2. Select Settings.
  3. Click Show advanced settings.
  4. Click Content settings in the "Privacy" section.
  5. Select Allow local data to be set to allow both first-party and third-party cookies. If you only want to accept first-party cookies, check the box next to "Block all third-party cookies without exception."
  6. Close the Preferences window. 
  7. Refresh your browser. 

Safari for Mac OS X

  1. Click on the 'Safari' tab at the top of the browser.
  2. Select 'Preferences' from the list.
  3. Click Security in the top panel.
  4. Under "Accept Cookies" select Only from sites you navigate to.
  5. Refresh your page.

Safari for Windows

  1. Open Safari.
  2. Press the Alt Button on your keyboard to view the Menu. 
  3. Select Edit from the Menu Bar.
  4. Select Preferences from the list that appears to view the preferences menu.
  5. Click the Security tab.
  6. To enable cookies, select the option labelled Accept cookies to Always.
  7. Close the dialogue box. 

iPhone, iPad & iPad touch

  1. Select Settings from the home screen.
  2. Select Safari.
  3. Select Privacy.
  4. Under Accept Cookies select From Visited.
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