The phone line promptly puts those in need in touch with a professional clinician who will be able to offer them advice over the phone – a huge benefit for those wishing to remain anonymous and anyone pushed for time.
The idea is that anyone who feels that they need advice regarding a personal problem is able to leave their details on the dedicated phone line and a counsellor, therapist or another appropriate professional will get back in touch with them on the same day with advice or a referral recommendation.
According to clinical psychologist Dr Jim White, the phoneline is a viable alternative to face-to face appointments with a clinician and about 50 per cent of individuals choose to use it as it is easy and convenient.
Dr White has said that he believes the service works so well because individuals are called back within just nine hours and are then either helped or referred on quickly, making them feel more positive and motivated about attending future appointments.
If you are interested in counselling but would prefer to remain anonymous, please use our advanced search tool to find a counsellor offering online, email or telephone support.
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