Caroline Marshall Msc, PgDip, MBACP Accredited and Registered

Caroline Marshall Msc, PgDip, MBACP Accredited and Registered


Unit 4
Hollins Business Centre
ST16 2RH

07702 872695

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Unit 4
Hollins Business Centre
ST16 2RH

07702 872695

About me

I am professionally qualified, registered and accredited member of the British Association of Counselling and Psychotherapy (BACP). My Integrative Counselling training has given me the knowledge and experience to know how to work with people that present themselves for counselling.  I am passionate about the work I do and believe in clients having the potential to change, given the right environment to do this.

Life can feel overwhelming at times making you feel more vulnerable than usual. If you feel like this it can help having someone to talk to who can listen. This first step takes courage and is the start of you trying to move forward with your life. Sometimes it is hard to do this on your own and that's where counselling can help make sense of your situation.

Background Information

I started out by supporting vulnerable people in the voluntary sector for Victim Support in 1996. During this time I realised how much I loved helping others and decided to embark on gaining some counselling skills and after that I was hooked.

I have worked for EMERGE, The Dove Service, Stafford and District Bereavement and Loss Support Service and Starfish Emotional Well-being before embarking on private practice. I currently give some of my time to counselling women survivors of domestic violence in the voluntary sector.

When I first started out in counselling, I worked with clients struggling with bereavement, loss and long term illness and gained vast experience with these presenting issues.

I then began working for a primary care service that extended my experience into the area of mental health.

I am now competent working with anxiety, stress, depression, abuse, panic, OCD, bereavement, loss, long term illness, low self esteem, trauma, termination, miscarriage and general relationship difficulties etc. I witnessed how these issues affected people physically, emotionally, behaviourally and psychologically.

If you do not see your problem here it does not mean I won't be able to help you. Please call to discuss as it is very difficult to include everything counselling can cover.

Current Practice

In my private practice, I offer a professional, safe, supportive and confidential space to adults who wish to work through any problematic issues they may be experiencing.

I have developed a style that adapts to client need and when we meet for the first time I will be interested in knowing why now, what you hope to achieve in therapy and how we might work together.   My aim is to provide the right environment for you to work through any difficulties you are experiencing in life and to reduce any distress these difficulties may be causing you.

I work in Stafford and the office is located within walking distance of the town centre. There are a number of free parking spaces surrounding the building for a time limited period which would be sufficient for a session visit.

I firmly believe that we all have the potential to change but we sometimes need a little help and guidance in knowing how to do this. I would say that when people can understand themselves better and are able to see that they have the power to change things, that is generally a start in their road to recovery. I am reminded every time I see a client just what a privileged position I have.

Please call or email me if you need to know more. If I can't help you I may be able to point you in the right direction in order that you get the support you need.

Training, qualifications & experience

I am a registered and accredited member of the British Association of Counselling and Psychotherapy (BACP) and work within their ethical framework for good practice.

I am a qualified, professional and experienced integrative counsellor, which means I am trained in more than one model of counselling.  The foundation of any model I adopt is always within the context of a person-centred theoretical approach (PCT).

I believe the relationship to be key to psychological change and that this relationship has to feel right for both client and counsellor for any progress to be made in therapy.

I began my counselling skills training in 2004 and went on to gain the necessary qualifications with Staffordshire University:

  • MSc in Psychotherapeutic Counselling
  • Post Graduate Diploma in Counselling
  • Post Graduate Diploma in Cognitive Behavioural Therapy (CBT)
  • Certificate in Counselling
  • EMDR Institute Training: Parts 1-3*

* I will be taking referrals for EMDR presentations from January 2017.

It is also a requirement as a BACP accredited member that I commit to continued professional development to build on my skills and training to maintain good practice.

Member organisations

Registered / Accredited


Accredited register membership


Initial Consultation:

It can be daunting meeting a counsellor for the first time and wondering if you are doing the right thing. I would be happy to arrange an Initial Consultation of 30 minutes at a reduced cost of £20 in order that you are certain and comfortable that you would like to work with me.

Please say if you would like our first meeting to be an initial consultation when you contact me.


The sessions last for 50 minutes (this is what is classed as a counselling hour) and the cost is £37.50.    

I would prefer that the fee is paid in cash. A receipt can be provided upon request.

Trainee Counsellors (Students):

Counsellors in training are required to access therapy as part of their course requirements. I can offer a reduced rate of £25 to trainee counsellors.

Further information

First Contact

I prefer to speak to you to answer any queries you may have either over the phone or in person. If you do call me, please leave a message and I will call you back as soon as I can.

I would be happy to talk on the phone and hopefully answer any questions for you then to decide if this is right for you.

When texting, I would ask it is for the purpose of arranging/re-arranging appointments only.

Seeing someone about real vulnerable issues can be a scary thing to do, but I would encourage you to take the first step of making contact because that first step will mean that you are no longer facing this completely on your own. 

What will the first session be like?

The first session together I would say is more about making you feel at ease and gathering information from you to understand what it is you are looking for from our time together.

It may be you just need someone to listen without judgement, or it may be that how you are thinking and what you are doing day to day is affecting the way you feel about yourself, others and the world; you might then be looking for some direction on how to make some positive changes to improve your well-being.

I will explain to you what you can expect and answer any questions you may have about our time together.

It is so important that you feel you can talk to me and feel comfortable with me. We will talk about what you want from therapy at this time and how you would like things to be different.

By the end of the first session, it will be up to you if you want to schedule more sessions with me.

If you feel I am not the right person, please do not worry because I might be able to suggest alternative options. It is my job to have your best interests at heart at all times.

Maps & Directions

Stafford, ST18
Stafford, ST16 2RH

Type of session

Online counselling: No
Telephone counselling: No
Face to face counselling: Yes

Practical details

Sign language: Unspecified
Other languages: None


I am unavailable on Thursdays. I can offer evening appointments on Wednesdays.

Types of client

Young people
Older adults
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