Caroline Marshall Msc, PgDip, MBACP Accredited and Registered

Caroline Marshall Msc, PgDip, MBACP Accredited and Registered


Unit 4, Hollins Business Centre
Marsh Street
ST16 2RH

07702 872695

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Unit 4, Hollins Business Centre
Marsh Street
ST16 2RH

07702 872695

About me

I am professionally qualified, registered and accredited member of the British Association of Counselling and Psychotherapy (BACP).

My Integrative Counselling training has given me the knowledge and experience to know how to work with people that present themselves for counselling.  I am passionate about the work I do and believe in clients having the potential to change, given the right environment to do this.

Life can feel overwhelming at times making you feel more vulnerable than usual. If you feel like this it can help having someone to talk to who can listen.

This first step takes courage and is the start of you trying to move forward with your life. Sometimes it is hard to do this on your own and that's where counselling can help make sense of your situation.

Background Information

I started out by supporting vulnerable people in the voluntary sector for Victim Support in 1996. During this time I realised how much I loved helping others and decided to embark on gaining some counselling skills and after that I was hooked.

I have worked in the voluntary sector for: EMERGE, The Dove Service and Stafford and District Bereavement and Loss Support Service. I also worked as a therapist for a Primary Care Service receiving referrals from GP surgeries for clients struggling with depression and anxiety.  

I am now competent working with anxiety, stress, depression, abuse, panic, OCD, bereavement, loss, long term illness, low self esteem, trauma, termination, miscarriage and general relationship difficulties etc. I witnessed how these issues affected people physically, emotionally, behaviourally and psychologically.

I now work privately and give some of my time in the voluntary sector counselling women survivors of domestic violence.

Current Practice

In my private practice, I offer a professional, safe, supportive and confidential space to adults who wish to work through any problematic issues they may be experiencing.

I have developed a style that adapts to client need and when we meet for the first time I will be interested in knowing why now, what you hope to achieve in therapy and how we might work together.  

My aim is to provide the right environment for you to work through any difficulties you are experiencing in life and to reduce any distress these difficulties may be causing you.

I firmly believe that we all have the potential to change but we sometimes need a little help and guidance in knowing how to do this. I would say that when people can understand themselves better and are able to see that they have the power to change things, that is generally a start in their road to recovery. I am reminded every time I see a client just what a privileged position I have.

If you do not see your problem here it does not mean I won't be able to help you. Please call to discuss as it is very difficult to include everything counselling can cover. If I can't help you I may be able to point you in the right direction in order that you get the support you need.

I work in Stafford and the office is located within walking distance of the town centre. There are a number of free parking spaces surrounding the building for a time limited period which would be sufficient for a session visit.

Training, qualifications & experience

I am a registered and accredited member of the British Association of Counselling and Psychotherapy (BACP) and work within their ethical framework for good practice.

I am a qualified, professional and experienced integrative counsellor, which means I am trained in more than one model of counselling.

I believe the relationship to be key to psychological change and that this relationship has to feel right for both client and counsellor for any progress to be made in therapy.

I began my counselling skills training in 2004 and went on to gain the necessary qualifications with Staffordshire University:

  • MSc in Psychotherapeutic Counselling
  • Post Graduate Diploma in Counselling
  • Post Graduate Diploma in Cognitive Behavioural Therapy (CBT)
  • BSc Psychology/Literature Joint Hons 2:1
  • Certificate in Counselling
  • EMDR Institute Training: Parts 1-3

It is also a requirement as a BACP accredited member that I commit to continued professional development to build on my skills and training to maintain good practice.

DBS Enhanced Check completed September 2016 (previously knows as CRB).

Member organisations

Registered / Accredited


Accredited register membership


Initial Meeting:

It can be daunting meeting a counsellor for the first time and wondering if you are doing the right thing. I would be happy to meet with you for 30 minutes at a reduced cost of £20 in order that you are certain and comfortable that you would like to work with me.

Please say if you would like our first meeting to be an initial meeting when you contact me.


The sessions last for 50 minutes (this is what is classed as a counselling hour) and the cost is £39.50.    

I would prefer that the fee is paid in cash at the end of the session for which you will receive a receipt.

Trainee Counsellors (Students):

Counsellors in training are required to access therapy as part of their course requirements. I can offer a reduced rate of £29.50 to trainee counsellors.

Further information

First Contact

I prefer to speak to you to answer any queries you may have either over the phone or in person. If you do call me, please leave a message and I will call you back as soon as I can.

I would aim to return your call the same day wherever possible.

When texting me, I would ask it is for the purpose of arranging/re-arranging appointments only.

Seeing someone about real vulnerable issues can be a scary thing to do, but I would encourage you to take the first step of making contact because that first step will mean that you are no longer facing this completely on your own. 

What will the first session be like?

The first session together I would say is more about making you feel at ease and gathering information from you. It is my aim to understand what has brought you to therapy and what you would like to get out of it.

For example, it may be you just need someone to listen without judgement, or you might be looking for some guidance on how to make some positive changes to improve your well-being but are unsure how.

It will be an opportunity for me to answer any questions or allay any fears you may have about the therapy.  

It is so important that you feel you can talk to me and feel comfortable with me.

By the end of the first session, it will be up to you if you want to schedule more sessions with me.

If you feel I am not the right person, please say so because I might be able to suggest alternative options. It is my job to have your best interests at heart at all times.

Maps & Directions

Stafford, ST18
Stafford, ST16 2RH

Type of session

Online counselling: No
Telephone counselling: No
Face to face counselling: Yes

Practical details

Sign language: Unspecified
Other languages: None


I am unavailable on Tuesdays and Wednesdays. I can offer evening appointments and Saturdays for people unable to make appointments during the week.

Types of client

Older adults
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