Faversham Counselling Service (FCS) NHS AQP Provider

Faversham Counselling Service (FCS) NHS AQP Provider

The Counselling Centre
10 Gatefield Lane
ME13 8NX

The West Faversham Community Centre
Bysing Wood Road
ME13 7RH

01795 591019 / 07841 867453

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The Counselling Centre
10 Gatefield Lane
ME13 8NX

The West Faversham Community Centre
Bysing Wood Road
ME13 7RH

01795 591019 / 07841 867453

About us

A BACP Accredited Service and Accredited NHS IAPT Providers for Swale, Canterbury and Coastal Primary Care Regions

The Faversham Counselling Service provides a professional and confidential counselling service for Individuals and Couples, aged 18 and over, seeking help with personal, emotional and relationship problems.

The Need
People come to FCS with a very wide range of problems. There are times in many people’s lives when they feel unable to cope. At some time, most people will feel depressed and anxious, alone or challenged by life’s circumstances. For some people, memories about the past, painful events in the present or worries about the future may mean they cannot enjoy life or achieve their aims.

Lady using whiteboard

Fast Access and Free Treatment under the NHS (IAPT) Scheme  

Faversham Counselling Service is now commissioned by the NHS to provide a new and free 'Talking Therapies Service' for people living within Swale, Canterbury and Coastal Primary Care Areas.

What is IAPT - Improving Access to Psychological Therapies?

IAPT is a new government programme to improve access to talking therapies. Talking therapy can be used as an alternative or in addition to your medication, which your GP might provide for mild to moderate mental health problems. IAPT was developed as a model to deliver National Institute for Health and Clinical Excellence (NICE) recommended treatments and therapies.

IAPT services are designed to offer a level of support that gets the best results and helps people to help themselves, supporting them to get back to enjoying life and engaging with work or daily activities. People’s experiences of anxiety and depression often differ and, therefore, various levels of support may be needed.  Getting help early is a key factor in enabling people to maintain their lifestyle and hold on to their job.

The new service will operate a range of treatment programmes offered by trained staff with many years experience working in the field of primary care - more detail is available as you browse this site.

In addition, to the services described above, a computerised cognitive behavioural therapy service (cCBT) is also available. People with milder levels of depression or anxiety may find it very helpful. This is an alternative to a one-to-one session with a therapist and is included under guided self-help.

Our key aims are to:

  • Offer improved, effective and timely access to treatment

  • Include a reduction in symptoms, relief of symptoms for those suffering with anxiety, depression and other common mental health problems.

  • Help those with mild to moderate depression and anxiety to retain employment, return to work or other meaningful activity

  • Help people access other appropriate services

Anyone over 18 who is experiencing any of the symptoms below may call this service for help.

  • Anxious

  • Low Mood/Depressed

  • Experiencing feelings of panic or phobia when leaving home

  • Isolated or bereaved

  • Finding it hard to control feelings of worry

  • Feeling Down. Feeling low. Stressed out. Suicidal or Self-harming

  • Experiencing feelings of panic in social situations

  • Experience flashbacks of traumatic events

  • Obsess about your thoughts or get stuck in a repetitive routine

  • Experiencing relationship problems

How to Get an Appointment

Speak with your GP or health professional and ask for a referral to your local accredited IAPT provider. Alternatively, you may contact us directly and refer yourself.

Our team are ready to respond to your need, when you need it on 01795 591019, or visit our website for more information on our services and how to contact us for more information or an appointment.

People who feel they may be suffering with anxiety, depression or other mental health conditions will be able to get FREE, FAST and EFFECTIVE help. The service operates from its clinic at 10 Gatefield Lane, which is situated in the heart of the town, within easy pedestrian access and car parking. As the service expands we will further establish services with GP surgeries and other community partners and develop working relationships with local statutory and non-statutory agencies to increase accessibility to psychological treatment.

About Us  …….

The Faversham Counselling Service (FCS) was launched in 1993 and since then many people have sought and found help with us at our Gatefield Lane Centre, where we provide a valued service both within the local community and beyond.  People have come from all walks of life with a variety of personal, emotional or relationship issues, seeking an impartial, understanding person with whom they can share and explore their feelings.

Faversham Counselling Service is an organisational member of BACP, The British Association for Counselling and Psychotherapy, and works within their ‘Ethical Framework of Good Practice in Counselling and Psychotherapy’. In March 2004, we became an accredited member with BACP and are now one of its authorised ‘Accredited Service’ providers.

We are a limited company, registered in England, No. 8287687, and a registered charity No. 1154989, with a Management Team and a Board of Trustees dedicated to the continuance of the Service.  The Management Team is accountable to the Board of Trustees who meet regularly during the year to receive reports on the Service’s activities and provide ongoing support.

In 2012, Faversham Counselling Service was awarded NHS AQP (Any Qualified Provider) status and commissioned to provide a range of IAPT (Improved Access to Psychological Therapies) services within the Swale, Canterbury and Coastal Primary Care regions.

IAPT is a new talking therapies service for people with common conditions, such as anxiety, depression and stress, who live within the Swale, Canterbury and Coastal areas. It is part of a new NHS IAPT initiative to involve local qualified mental health providers in the treatment of these common psychological disorders that affect all of us at some point in our lives.

In practice, we are available to receive referrals from GPs from up to 46 Primary Care GP surgeries within the region and offer treatment to patients who also prefer to self-refer.

Treatment Centres throughout Swale, Canterbury and Coastal Areas:

Please click on a venue to get further information and directions

Faversham Counselling Service, The Counselling Centre, 10 Gatefield Lane, Faversham Kent ME13 8NX

The Alexander Centre, Preston Street, Faversham, Kent ME13 8NY

The West Faversham Community Centre, Bysing Wood Road, Faversham, Kent ME13 7RH

The Swale CVS Centre, Central Avenue, Sittingbourne, Kent ME10 4NU

The Children's and Family Centre, Rose Lane, Sheerness, Kent ME12 1AW (SeaShells Centre)

The counselling centre at Gatefield Lane is dedicated, equipped and furnished for counselling services.  These premises are central to Faversham and within easy pedestrian reach of both Health Centres in Faversham, car parking and public transport systems.  These premises accommodate counselling rooms, a reception area and an office.  As far as possible we meet with current disability legislation, but we do not have wheelchair access to the toilet.

Currently, we have additional counselling rooms at the Alexander Centre, in Preston Street, Faversham, where people can be seen from Tuesday to Friday, each day, between the hours of 9.00am and 5.00pm.

Also counselling rooms at the West Faversham Community Centre, where people can be seen from Monday to Thursday, each day, between the hours of 9.00am and 6.00pm. Evenings appointments can be arranged between 6.00pm and 8.00pm.

To serve more fully the people of Swale, we have counselling rooms at the 'Swale CVS (Community Volunteer Services)' centre in Central Avenue, Sittingbourne, and also at the 'Children's and Families Centre' (Seashells) in Sheerness.

Training, qualifications & experience

The Counsellors and Therapists ………

All counsellors at the service are very experienced and have been trained to a high standard with a recognised training body. During their training counsellors have undergone their own experience of therapy and personal development.  All counsellors at FCS are registered members of the BACP, (The British Association for Counselling and Psychotherapy), or UKCP (United Kingdom Council of Psychotherapists). All counsellors attend professional supervision and are bound by the BACP ‘Ethical Framework for Good Practice in Counselling and Psychotherapy’, which ensures the quality of client care, confidentiality and a first class professional service.

Member organisations *

Registered / Accredited


Accredited register membership

* We have verified that at least one professional at this organisation is registered with the relevant professional body.

Other areas of counselling we deal with

Cognitive Behavioural Therapy (CBT)
Crisis Management


This service is completely free to all aged 18 years and over.

For those who wish to fund their own counselling or therapy, the fees below are applicable.
Please visit our website for more information.

Counselling Fees

Counselling fees for self-referred individuals and couples are clearly set out and available upon request or given at the time of the initial enquiry for counselling or further information. Currently, the fees for individuals are forty-five pounds for ongoing sessions and forty-five pounds for the initial assessment; for couples, the cost is forty-five pounds for ongoing sessions and fifty pounds for the initial assessment.

Further information


The Causes of anxiety and depression are complex and may increase as a result of:

•   A stressful life event such as bereavement or relationship breakdown

•   Diagnosis of a chronic or life-threatening illness

•   Being vulnerable to anxiety and depression due to low self-esteem or

     being overly self-critical

•   Having recently given birth, because of hormonal and physical changes

•   Being cut off from family and friends

•   Drinking excessively, using drugs or substance abuse

Effective treatment for anxiety and depression has been identified by the National Institute for Health and Clinical Excellence (NICE).

•   For people with mild anxiety and depression, further assessment is required, usually within two weeks as the patient may recover without intervention. Anti-depressants are not recommended at this stage, but guided self-help, such as computerised cognitive behavioural therapy, should be considered.

•   For people with mild to moderate anxiety and depression, psychological treatments should be considered – mainly cognitive behavioural therapy (CBT), perhaps with antidepressant drugs. Selective serotonin reuptake inhibitors (SSRIs) should be considered over tricyclic antidepressants because of better safety and fewer side effects. Patients should be informed that withdrawal symptoms may occur when stopping, missing a dose or reducing the dose.              

•   For people with severe anxiety and depression, a combination of anti-depressants and individual CBT should be considered as combining the treatments is more effective than using them on their own.

Cognitive behavioural therapy helps you understand your current thoughts and behaviours and how they’re affecting you. It recognises how events in your past may have shaped you but concentrates mostly on how you can change the way you think, feel and behave in the present day. It is the most well-known and best-studied talking treatment for depression and is used to treat all types of depression.

Psychodynamic counselling or Psychotherapy is a form of therapy that focuses on unconscious thoughts and processes as they occur in a patient’s present behaviour. It is also called insight-oriented counselling. In brief, psychodynamic therapy aims to make the patient aware of and understand, the past’s influences on present choices and actions.

Person-Centred or Client-Centred CounsellingPerson-centered therapy (PCT) is also known as person-centered psychotherapy, person-centered counselling,client-centered therapy and Rogerian psychotherapy. PCT is a form of talk psychotherapy developed by the psychologist Carl Rogers in the 1940s and 1950s. The goal of PCT is to provide clients with an opportunity to develop a better sense of self wherein they can realise how their attitudes, feelings and behaviour are being negatively affected. Although this technique has proven to be an effective and popular treatment.

Interpersonal therapy (IPT) is time-limited and structured. Its central idea is that psychological symptoms, such as depressed mood and anxiety, can be understood as a response to current difficulties in relationships and affect the quality of those relationships.

Solution-focused brief therapy promotes positive change rather than dwelling on past problems. Clients are encouraged to focus positively on what they do well and to set goals   and work out how to achieve them.  As little as 3 or 4 sessions may be beneficial.

Interpersonal therapy is sometimes used to treat people with mild to moderate depression.    It originated from the work and theories of 1930's psychiatrist Harry Sullivan who suggested that patients’ interpersonal contact with others might help to shed light on their mental disorders. Interpersonal therapy does not belong to any particular school of psychotherapy   but is based on the experimental work of individual practitioners. The approach is concerned with reducing the symptoms of depression and improving the client's interpersonal interaction with others.

Couples or relationship therapy is sometimes used to treat people with mild to moderate depression where relationship issues are the main factor. Couples will take part in between 16 and 20 sessions spread over four to six months. Relationship counsellors provide a caring and supportive environment to help you find  a way through the difficulties you may be facing. Relationship Counselling can help people and couples with their relationship problems or issues. Relationship counsellors provide a caring and supportive environment to help couples find a greater understanding or a way through the difficulties they are facing within their relationship.

Maps & Directions

Faversham, ME13 8NX
Faversham, ME13 7RH

Type of session

Online counselling: Yes
Telephone counselling: Yes
Face to face counselling: Yes

Practical details

Sign language: Unspecified
Other languages: None


Monday to Friday 9.00am to 8.00pm Saturday by appointment.

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