Carolyn Priestley's Free Counselling Service MBACP Dip Couns.

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01760 725325 - 24hr answerphone / 07775735686 - Calls and text

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01760 725325 - 24hr answerphone / 07775735686 - Calls and text

About me

I am a Person-Centered Counsellor and I offer individuals aged 19 and over a completely Professional and Confidential Counselling Service. My aim is to enable clients to feel safe to explore personal issues of any kind. I hope that I can create a space where my clients are encouraged through our Client-Counsellor relationship to do what is right for them.

It is my hope that should you choose me as your Companion, Support Person and Therapist. We can start out together, at your pace, on your own 'Unique Journey with the aim of enabling you, (through my active demonstration of the Core Conditions and your willingness to be open to your experiences) to eventually begin to get in touch with your inner resources to start to develop strategies for experiencing a deeper relationship and understanding of yourself resulting in a process of lasting change.

Dr Carl Ransom Rogers (1902 -1987) the pioneer of the Person-Centred Approach believed that there needed to be three Core Conditions present within the therapeutic relationship. These Core Conditions are known as:-

  • Empathy  - Ability to walk in your shoes
  • Congruence - To be honest and genuine
  • Unconditional Positive Regard - To accept you as you are

What To Expect The first step is for us to arrange an initial Assessment Appointment. This appointment is for us to be able to meet each other and discus what has bought you to seek counselling and for me to answer any questions you may have. We will discus your needs and issues you want to focus on, if for any reason I am not able to give you the support you need I will help you to find someone who can.

The decision on whether we continue after this session is up to you. If you are comfortable to continue we start with booking 6 sessions. We can continue with further sessions after this, but you are under no obligation to continue if you don't want to. Counselling is about you, and you make the decisions not me.

I know what it feels like to start counselling with a stranger, so I make my sessions as welcoming and comfortable as I can.

Training, qualifications & experience

I began my training to become a Person-Centred Counsellor in 1998/99 with the Introduction To Counselling Skills and Theory Level 2 (Open College Network). This was followed by the Counselling Skills Certificate (University of East Anglia) in 1999/00, concluding with Counselling Training Initiative (CTI) Diploma in Counselling Level 3 awarded in June 2004 following practice completion (College of West Anglia, Kings Lynn).

My clients whom I see from my home in Swaffham as a Private and Independent Practitioner maybe:-

  • Students
  • Single
  • Married
  • Divorced
  • Others

Who Present With Issues Such As:

  • Being a Carer
  • Having Anxiety
  • Being Depressed
  • Having Suicidal Thoughts/Feelings & Ideation
  • Who Want To Explore & Talk About Life Transition Experiences
  • Physical, Sexual, Emotional, Psychological & Satanic Ritual Abuse Experiences
  • Dissociative Identity Disorder
  • Near Death Experiences
  • Eating Disorders

I have a wealth of personal experience of living with as well as managing to hold down a job while having Dissociative Identity Disorder DID. I have completed some basic formal training in this area and am looking to do more in the future.

My name and contact details are included on the database of BPDWORLD a registered charity for those living, working and supporting those who have a Personality Disorder as a counsellor who can offer face to face email and telephone support. The website address is my details can be found on find/want a therapist link.

I feel that my personality and disability enable me to feel that due to my life experiences I have a greater understanding of discrimination, equal opportunities and the importance of being non-judgmental, sympathetic and empathic to the real life situations of my clients. I have experience of using different techniques and skills to enable clients to explore feelings e.g. art, play and inner-child work.

I am also a Member of The BACP. My membership No is 541906.

Member organisations


Accredited register membership

Other areas of counselling I deal with

I offer support to individuals with disabilities and their carers family etc on any aspect of disability. Also have experience of working with MS. As well as living with Cerebral Palsy Quadriplegia and being a single parent.

Are you someone who finds the Christmas Holidays anything but joyful. This might be because you have lost a Husband a Wife a Brother or Sister or other relatives, You could be worried about the societal pressures placed upon you to purchase items you cant afford,  You may feel isolated and lonely and in need of someone to listen to your sense of reality, You may have grown up in an abusive home and for you Christmas was far from nice, Whatever your experiences I offer and invite you to come into a space where you can truly be yourself, and let go of what/is has been troubling you.

I am a Dissociative Identity Disorder Friendly Therapist.

I welcome anyone who has a Dissociative Disorder of any kind. I know that it can be problematic to find a therapist that is willing and able to work with this complex and creative condition. You can be assured that I will welcome you and your parts. I am willing to listen/learn and co create a way of working that suits everybody's needs. My details can also be found on the Pods website (Positive Outcomes For Dissociative Survivors. Attended the recent BACP Trauma conference and will be attending a Pods Training day that looks at Relational Trauma and Disorganised Attachment. I will be doing regular CPD and will be embarking on training delivered by Pods to enable me to expand my experience and in doing so learn how to approach and work with clients who present in the therapy room with a dissociative way of approaching life and its challenges.


I am networking with Sara Lunn. Sarah is a solicitor employed by Ward Gethin Archer who have offices in Kings Lynn and Swaffham. Sarah works with couples who have children who approach her for advice and guidance to do with Separation and Divorce involving custody dilemmas and issues that require a child centred resolution. I have met with Sarah she is young and vibrant and realizes there maybe a place where Counselling could be a useful. Sarah's contact information will be given at the Assessment Appointment when we first meet.

I am also networking with this organisation as they are Looking for counsellors that are able to support clients with Alcohol and drug issues. - Ocean Recovery Centre is a national provider of drug and alcohol treatment. Ocean Recovery aids people living in England and Scotland for their addiction problems on an inpatient basis. The service is applicable for patients who seek an inpatient physical detox.


Why I Offer Free Counselling

I give my time and share my skills for free.

  • I want to use them to help others. Even though the above is given free I feel this in no way changes the personal/professional service being offered.

I can understand that you may be a bit dubious of the 'free' counselling service I offer so I would like to reassure you that it is a free service and I do not charge my clients.The reason I offer my counselling skills for free is because I am disabled. In order for me to meet the costs of every day life I have to claim benefits to get the support and help I need. So I have chosen to continue to use the skills I learnt throughout my training to be a counsellor rather than just letting them go to waste. I feel I should still use my skills as a counsellor to help those that are in need. If you have any questions please do not hesitate to get in contact with me.


"I've been seeing Carolyn for several years now. I have a long history of mental health problems dating back to my first admission to a mental hospital forty five years ago. Over the years I saw various psychotherapists privately and eventually made a modest amount of progress. I originally contacted Carolyn because I needed to talk to someone again, but could not afford to pay for it. What has truly surprised me is that I have made more progress with Carolyn than I did over all those years previously. Importantly, she has afforded me the time to talk about and explore what I actually want to talk about – my early childhood experiences and the lasting effect they have had – instead of having to conform to a particular therapist's agenda for what they would like me to focus upon. The prevalent cultural view has it that because something is free it somehow carries less value than something one has to pay for. What is important from a theraputic standpoint, however, is actually the safe space created between counsellor and client – something I have experienced with Carolyn."

AM October 2014

Further information

I have disabled access, and work in my consulting room/bedroom where my hoist is situated as I need this to be moved from one place to another as I am unable to stand. I am able to offer my services from my wheelchair, and owing to the effects of my Cerebral Palsy, I sometimes deliver therapy by sitting on my bed as I have a air bed that takes the pressure off my limbs. I where possible see people in my wheelchair. I would not choose to work in or on my bed. This is where my lifting equipment is.

Directions given when initial contact is made.


I receive Supervision from Jennie Cummings - Knight who holds an MA in Counselling.
Jennie has 9 years of Supervision experience using the Humanistic/Integrative Model.
I visit Jennie at her home on a monthly basis. She has an out door accessible space where I receive, 1.5hrs of Supervision which is in keeping and adheres to the BACP Guidelines.

Maps & Directions

Swaffham, PE37

Type of session

Online counselling: Yes
Telephone counselling: Yes
Face to face counselling: Yes

Practical details

Sign language: No
Other languages: None


My Practice Times are: Mon: 09:00 - 19:00pm Tues: Rest Day Wed: 09:00 - !2:00pm - 16:45pm - 19:00pm Thurs: 09:00 - 21:00pm (Late night) Fri: 09:00 - 12:pm -16:45pm Sat: 09:00 - 19:00pm

Types of client

Young people
Older adults
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